I began collecting data by contacting the IT technician of Bru-Hims. It was quite difficult to get a response because the IT technician is being deployed out of the office to each health facility on a daily basis. I have gathered a list of questions specifically for the IT technician. Beforehand, I wrote down the questions on a piece of paper before implementing it into Microsoft word. I organised a meeting with them until they finally agreed. I brought along my personal laptop and a tablet device to note down the information they presented. The questions I provided can be found in appendix 1.