Most patients have several dentists and orthodontists to choose from. Many patients are shopping around before committing to a dental professional. According to The Effect of Media Advertising on Consumer Perception of Orthodontic Treatment Quality, good practitioner reputation and a caring attitude are the main reasons patients choose a particular orthodontist (49 percent and 53 percent, respectively).
Because patients have become savvy consumers, many dental practices are re-evaluating their operating processes. To ensure patients return providing excellent care and exceptional customer service is more important than ever before. Common reasons a dental office misses out on revenue include placing patients on hold to retrieve account information
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Weave addresses this issue to improve your dental practice’s efficiency, here is how:
When a patient calls to schedule an appointment or ask a question about his or her account, having the information you need directly in front of you saves time for you and your patients. Weave offers dental professionals the technology they need have all a patient’s relevant information directly in front of them whenever an existing patient calls the office.
With Weave, the patient information that was previously buried in your practice management software pops up on your computer screen the moment the telephone begins to ring.
2. Have all a patient’s family members recorded
Having an easily accessible record of your patient’s family members allows for a quick verification of identification; therefore, allowing you and your staff to answer questions. This information is especially helpful when treating an elderly individual being cared for by another or a minor.
Additionally, this information must be readily available in the event of an emergency.
3. Send appointment reminders via