Chick-fil-A is a restaurant that will have you coming back for seconds with the whole family. Here, customers are treated with hospitality and are given the best service the workers can provide. Unlike many fast food restaurants around, the workers have to be kind and pleasant when it comes to the consumers. The Pros According to the Chick-fil-A Team Member handbook, “... we strive to maintain an atmosphere of hospitality for all customers. We want to create a pleasant experience for all who visit our restaurants. We maximize the opportunity to build the business and to positively influence others by creating a welcoming environment. We are hospitable to all customers.” Employees are specially trained to provide a favorable experience when …show more content…
Many of them have a playground area for smaller children that are child safe and that have a padded floor to reduce bodily harm. It is a secure area that allows kids to play and parents to relax. It has a box full of Wet Wipes for after play to make sure that the kids do not get sick, and the workers clean the playground frequently. The restaurant even offers “bendy straws” to help reduce spillage and to prevent the straws from poking the roof of a child’s mouth. The toys that come with kids meals are generally books for younger children, and are not actual toys. If the child isn’t pleased with the toy, the book can be traded out for a child-size ice cream cone. In the restaurant, there are also placemats provided that stick to the tables as to prevent small children from making messes. Parents do not have to worry if they don’t want their child to have soda with their meal. The restaurant has an alternate choice of milk or juice to go with the kids meals. Overall, the restaurant goes above and beyond when it comes to child accommodations. There is no exception for employees when it comes to harassment to customers or fellow workers as well- "Harassment that violates our policy includes any verbal or physical conduct that denigrates, demeans or shows hostility toward an individual, or any conduct that creates an intimidating, hostile, or