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Psych/1111-01 Health And Social Care Communication Analysis

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University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built. There are four main communication styles with health professionals. Verbal communication - Effective communication in healthcare involves verbal interaction between patients and healthcare professionals, where both parties exchange information clearly and concisely. Non-verbal communication: Nonverbal communication plays a crucial role in healthcare settings, where healthcare providers need to understand their patients' emotions and respond accordingly. These nonverbal cues include body posture, facial expressions, eye contact, and tone of voice. These cues help healthcare providers establish better rapport and trust with their patients, improving treatment outcomes. For instance, a provider who maintains eye contact with patients while listening to their concerns can convey empathy and interest in their well-being. Similarly, a healthcare professional with an open and relaxed posture can help patients feel more comfortable during the consultation. Therefore, healthcare providers should be mindful of their nonverbal cues and strive to use them effectively to enhance their communication with patients. …show more content…

It involves conveying important information such as patient diagnosis, details, and records through emails, letters, and text messages. This helps ensure that all parties involved in the patient's care have access to accurate and up-to-date information, which can lead to better

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Communicating effectively with patients

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You need to be sensitive and responsive to the needs, concerns and come up to a mutual decision on which way will bring the best outcome to the patient and his family, to show your compassion. Trust and integrity come hand in hand by showing you are a responsible person and you mean what you say and show it in action. Communication is a very important aspect of sending and receiving information that is vital to be effective and productive in dealing with daily activities. Education is needed not only by our patients but

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They must also communicate in a friendly way so the client will not feel worried about being judged. Communication can create trust between clients and professional which is vital for this care setting; it involves verbal and non-verbal communication including spoken and written language,

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Moreover, the nurse should read this carefully and provide care for the patient. The second one is verbal communication. This includes discussion between all staff about the condition of the patient. The third one is non-verbal communication. This involves the meaning and interpretation conveyed through body language such as facial expressions, eye contact, body position, and gestures.

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There is also good verbal communication; which has the ability to present and explain your ideas clearer through a spoken word and listening carefully to others. Verbal communication also involves using different varieties of approaches and styles that is appropriate to the person/ people you are addressing. This could be a group of people(audience) or a single person. Non-verbal communication: non-verbal communication is expressing ideas and opinions without talking, which is understanding body language which is very important it often gives care workers an idea of how someone is feeling by the way they express themselves, for example the way they express their emotions. To be able to use non-verbal communication it is important as a career that you understand what messages your own body is sending out to whom you are trying to help.

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Communicating isn’t always with the patients, it’s with the workers around them too. Being able to have an effective conversation with coworkers can really have many benefits. Through an article published by The FASEB Journal, which was written by Christina Cline,

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1.1 Identify the different reasons people communicate • To express wants/needs • Being social with peers • Asking questions • To express emotions and feelings 1.2 Explain how communication affects relationships in a work setting Communication is vital in a care setting, it can affect all aspects of care. In particular, communication can affect the relationships with service users and other colleagues. When effectively communicating with colleagues, managers or health professionals, will ensure that ideas and opinions are understood. In a care setting, it is a requirement to use teamwork and communicate effectively.

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This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.

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Medical Assistants are there to help patients reach their needs. A medical assistant understands the need for effective communication and applies it in their field of work. They know the importance of knowing how to read the non-verbal messages patients make and respond to the needs they express. These include gestures and facial expressions (Bonewit-West, K. 2009). Knowing effective communications skill help the Medical assistant to observe with close attention to the patient and their needs.

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The mnemonic SOLER is used to remind healthcare professionals that how to that Reducing proximity, maintaining eye contact and using open postures can show they are listening and concentration on what is being said, and making the speaker feel more comfortable (KRASEZWSKI & McEWEN 2010). Active listening often involves using paraphrasing, summarising verbally what a patient has said to ensure a mutual understanding of the messages send by the patient to the healthcare professional (WALKER 1990). However paraphrasing too often can suggest the healthcare professional finds the words the interviewee uses unacceptable, causing frustration (MOSS 2012). In an evaluation of my strengths, weaknesses, opportunities and threats I highlighted my understanding and use of paraphrasing and active listening as strengths and facial expressions, gestures and touch as weaknesses (Appendix 1). I created an action plan to develop my understanding and use of touch in practice (Appendix

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Most people think that non-verbal communication refers to facial expressions, i.e. expression of ideas and feelings through the face (happy, sad, angry, fear, etc.). Some people identify non-verbal communication with sign language, i.e. language used by deaf people. An understanding of the patient's non-verbal communication includes not only the context of the interview, but also, the level and position of the patient, proximity, how close the dentist is to the patient, i.e. invasion of personal space, the patient's posture, i.e. how they are lying in the dental chair, eye contact between the dentist and patient as well as facial expressions. In most of my shadowing sessions, when the dentist meets his/her patient, the former usually greets the patient looking at him/her on entry to the dental room. The dentist would usually watch the patient along his/her way to the dental chair without having the need to say anything.

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She must understand the doctor's instructions and the patient's concerns. Her communications skills focus on both giving and receiving information as well as creating an environment of confidence. Some consequences of ineffective communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources (Vertino, 2014). An ineffective communication can lead to errors in patient’s misdiagnosis and even medication on admission, during hospital stay, and after discharge, and whether these errors were potentially harmful.

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Introduction The discourse surrounding nonverbal communication is centered on its relevance and salience in interpersonal relations. It is especially important when it comes to nonverbal communication in a professional interview setting, as shown by the overwhelming amount of websites and research that has been done on the topic. Thousands of websites boast having the best advice for those going into interviews. They all, however, hold variations of the same advice: they stress positive nonverbal communication.

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The health professional must show empathy, mindfulness and respect while demonstrating active listening. They must remain non-judgmental, providing care that is genuine and honest. This allows them to understand the physical and emotional needs of the patient, which ultimately leads to the right diagnosis and treatment. By the use of positive verbal and non-verbal communication, such as eye contact, gestures, tone of voice and keeping the language relative to the patient, health professionals are able to engage with the patient to find out necessary information (Boose 2018). In regards to written communication, it is essential that the health professional is clear and concise while using relevant and simple language for the patient.

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Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

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