Billy called the staff this morning in regards to one of his medication not being delivered to him. The staff facilitated a session focused on psychiatric medication management. The staff taught Billy communication skills by training him to call the pharmacy and ask for the reasons why the medication was not delivered along with the other medications. Moreover, the staff taught Billy to also ask the pharmacist if the medication could be picked up. Billy communicated very well with the pharmacist and the pharmacist informs Billy to come by and pick up the medications. After Billy concluded his with the pharmacist, the staff transported him to the pharmacy to collect the missing medications. Moving forward, the plan is continue to train