Qantas which was originally registered as Queensland and Northern Territory Aerial Services Limited was found in Queensland in 1920. Since then, Qantas has built their image among their customers and known as the leading airline in Australia, and one of the biggest airlines company around the world. For regional service, Qantas Links operates more than 2000 flight to 54 destinations across Australia, which makes Qantas Link hold a crucial part in Australia air travel industry. While on the other hand, having more than 30 destinations over the globe, Qantas also play a big role in providing international service that connects Australia to the world. Focusing on providing their customer with good experience and also qualified service in air travelling, Qantas Group is using two complimentary airline brands to cover wider scope of their customer …show more content…
Human resources As a service based company, Qantas business operation involves a direct interaction with their customers. And Qantas acknowledge that their business performance is a result of their employees’ performance. According to Qantas Data Book 2013, Qantas currently have more than 30.000 employees with approximately 81 per cent of full-time employees and 93 per cent of them based in Australia, while the rest of them are widely spread in more than 30 countries around the world. Qantas always make sure that each of their employees benefit from working with the company by provides them with competitive salary, remuneration and other benefits such as work life balance and such. Moreover, as Qantas committed to provide an ongoing excellent service to their customers, the company own their own Registered Training Organization, known as Qantas College which focusing on giving their employee quality training and skill development. Based on this, it can be concluded that Qantas Human Resource Department have play big contribution to the business primary activities. 2.2. Qantas capabilities and it core