INTRODUCTION Queensland and Northern Territory Aerial Services Limited (Qantas.com.au) was founded in 1920, started established in Brisbane and then to Sydney in 1930 and 1938 respectively (Qantas.com.au). Qantas become as a major airline company in Australia and also known as “The Flying Kangaroo” with large number of flights all across the country. It becomes the second oldest operating airline in Australia and being nominated as the largest operating Airline in Australia. The company provides air transport services both in international as well as domestic markets. It also has segment of airlines that provide with a low cost fare that operates separately which is known as Jetstar that come with a different slogan “Spirit of Australia”. The