Qlt1 Task 5
337 Words2 Pages
Customer satisfaction
Customer satisfaction is an indication whether the expectations of a customer has been met.
Customer satisfaction is an abstract concept where that involves factors like the products quality and quality of service and the locations atmosphere where the products are being purchased, and whether the prices are suitable for the products or service. Businesses uses customer satisfaction survey to find out whether the customers are satisfied with the services and the products of the company.
It’s a leading indicator of consumer repurchase intentions and loyalty
Customer satisfaction is the best way to find whether the customer would like to come back to the place to purchase again the best way to see whether the customer
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