Red Robin Gourmet Burgers and Brews, or just Red Robin, is an American chain of casual dining restaurants founded in September 1969 in Seattle, Washington. The company is a for-profit business in the restaurant industry focusing on specialized high-end hamburgers. The company itself operates about 415 of its locations, and offers the opinion of owning a franchise, which supplement the rest of their locations. The restaurant is a family-style restaurant so its culture is designed to appeal to people with children and seem like the ideal place for family get togethers The specific restaurant this paper will be looking at is the 301 South Hills Village South Hills Village, Bethel Park, PA 1524, location. Like most businesses in the restaurant industry this company’s goal is to increase their profits by providing not only food, but an experience to any customer who comes in and dines.
The organization does this by keeping to their core values; the “B.U.R.G.E.R.” values ensure that Guests & Team Members alike are better for being here. B stands for bottomless fun, U for unwavering integrity, R for relentless focus on improvement, G for genuine spirit of service, E for extraordinary people, and R for recognized burger authority. All together the goal of these values is to have both workers and customers happy to be
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One of the managers is assigned to do oversee the server staff and their schedules. Another oversees the kitchen staff, dishwashers, busboys, prep-cooks activities, and all their schedules. The third manger oversees the bar and its stock, and bartenders and their schedules. All of these people work together to provide customers with exceptional food and dining experience that leaves them feeling even happy when they