Reflective Essay On My Writing Skills

298 Words2 Pages
My writing skills developed when I was a Customer Service Technician at VeriSign, Inc. (1997-2004). I provided customer support for telecommunication companies. My customer base included a variety of customers: e.g. long distance carriers, local telephone companies, cellular carriers, and their service providers. In this position I learn many ways to communicate in writing. I learn to write for my audience. Such as when preparing written communication for managers or directors, I didn’t use the complex details that a customer’s programmer or service provider required. I also learn to be logical, clear, and concise in my written communications. Such as when responding in writing to a customer’s inquiry, I first restated their issue and explained