Introduction This Christmas, Canadians may have to go shopping at other stores because their favorite home appliance and departmental shop SEARS is closing. According to Kopun (2017), more than 12,000 employees will lay off with its closing (www.thestar.com). Sears Canada viewed as the most likely inheritor of the market after Eaton. Since the 1950s, Sears Canada opened its first store in Stratford, Ontario and went to play a vital role in Canadian department store market. The brand initially started off as a Canadian mail order business in 1952 which is offering households and fashion items. In 1984