Management Information Systems Case Study Summary

Shishir Gyawali

BUS 530 Managing Information Systems & Technology

Westcliff University

Professor: Dr. Marko Nino

6/11/016

Abstact:

Breif summary of the case:

FedEx corporation is a service based company that provides logistics service in all over the world. It was founded back in1971 A.D. as federal express, whereas later changed to FedEx in the beginning of 2000. FedEx is very much concerned about it employees and customer to add values to their needs and wants in their lives by providing sustainability in connecting people.

Management information systems MIS: An information system is termed as the software and hardware systems, which receive and support data-intensive applications. Information

All of the logistics companies have been using information systems from last 90’s. FedEx is generally known as the best customer service provider: they provide package distribution through transportation service and location of package through information system. For a competitive advantage the companies like FedEx should make the investment in information technology. The competitive advantage of the FedEx over Logistics Company using information technology was it has build-tracking software called “insight”. All the companies have tracking system but they come up with different ideas with this software. They threw out the mechanism that has the feature where customers can find what’s in the package and what’s coming to them today. People can simply see every inbound package. FedEx has other solution, which in favor of customers for the competitive advantage

Thus this helps to add value to the employees where employees are motivated to work under the advanced technology. Radio frequency identification devices (RFID) assist in the tracking of vehicles and goods. This devices are placed in every item that consistently emit a radio frequency signal in active mode or only emit the signal when query is made that is passive mode.

Customer management enters the data received from scanner and tracking device on the system and customer can access to the information about their package using COSMOS software. Thus these ads value to the customer from safe and secure delivery, availability of the status of the package and can monitor the flights and package status.

The management information system helps FedEx to monitor the flights and package status and update about the package. Through MIS manager can coordinates the trucks and he can monitor airplane conditions on airport based on data provided from Transaction Process System