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Swot Analysis Of Foodpanda

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FOOD PANDA 1. Introduction The Foodpanda group was founded in March 2012 founded by Ben Bauer (CMO) and Ralf Wenzel. (CEO) It is a global mobile food delivery marketplace, which is headquartered in Berlin, Germany and operates in 40 countries and territories, including India, Pakistan, Russia, Brazil, Mexico, Bangladesh and Singapore. The service allows users to select from local restaurants and place order via the mobile application as well the website. The company has partnered with over 580,000 restaurants. Foodpanda processes and sends orders directly to partner restaurants, who then deliver to customers. The service is available via websites and mobile apps. Customers order food by entering their postcodes on the site and browsing for food from a list of restaurants. 2. Ethical issues 2.1) Not maintaining transparency In its list of restaurants, Foodpanda has mentioned restaurants which had already been shut down or did not exist at all. Also, the database had not updated. So whenever a customer unaware of the restaurant’s status, orders food from the same restaurant, he would either face the order failure or would probably get a call from Foodpanda offering the customer a voucher of the same ordered amount. The company here, was either unaware about the restaurant status or were just concerned about the transactions to improve the company’s valuation which was done at the cost of not maintaining the transparency with the customer and malpractices. 2.2) No
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