Sydney trains were established on 1st July 2013 and is the suburban passenger rail network serving the Australian city of Sydney, New South Wales. The network is a suburban-interurban commuter railway with a central underground core that covers over 815km of railway line and 178 stations over 7 lines (Sydney trains corporate plan 2015-16). Sydney Trains is a subsidiary of Transport for New South Wales, with a workforce of 9945 employees. Sydney Trains mission is “To keep Sydney moving by delivering safe, customer focused, reliable and clean services. We aim to contribute to the success of transport in NSW by running effective and efficient rail services which exceed our customers’ expectations, support growth and contribute to the broader community and the economy”. (Sydney trains corporate plan 2015-16. P.5.). …show more content…
The said report outline the key priorities and initiatives and explains how Sydney Trains will support the NSW Government’s objectives of reducing travel times, growing patronage and improving customer service through five strategic objectives, Maintain the safety and security of our customers and colleagues, continue to improve customer service, increase the efficiency and cost-effectiveness of the network, improve performance levels with a growing level of passenger demand and operate in a financially sustainable manner. The purpose of strategic management is to attain an alignment with the corporate strategy to achieve Sydney Trains objectives, whilst Sydney Trains will not being able to be financially profitable, the processes that management need to be strategic to be value for money for the taxpayer of NSW and delivering heavy rail transport to the