Victoria’s Secret: Sensor Recovery America’s largest retailer of lingerie, Victoria’s Secret, owned by the Limited Brands Company, and is known for not only selling lingerie but selling an experience to each individual customer that walks through their door. The colors, patterns, textures, and styles at Victoria’s Secret make for a promised desirable sense of sexiness for every size woman. Throughout Victoria’s Secret each room exhibits a different feel of sexiness, or as the store paints a picture of an enchanting angel. Each individual woman is also given the opportunity to explore and try the perfect scent of perfume to match their favorite style of bra. Other products that Victoria’s Secret offers as well include a beauty collection, …show more content…
This guarantee involves giving each individual an incentive for Victoria’s Secret’s failed responsibility to remove the senor from their clothing. Of course, these situations happen by accident although; it is Victoria’s Secret responsibility to uphold to their awarding winning accomplishment for the easiest and fastest customer service. Throughout my college career I have worked as a seasonal associate for Victoria’s Secret have witnessed the lack of incentive the company offers to customers for a sensor not being removed. In many cases in which I have removed a sensor from a customer who purchased an item a day ago I have gotten this remark repeatedly, “Do I not get any incentive for your associate’s irresponsibility?” Feeling discouraged for that customer, I simply apologize that our company does not offer her grant. The customer then leaves in the store with a negative spirit about the company and has become pessimistic about the service of Victoria’s Secret. I would like to develop an incentive of a 30% off coupon for their next visit or a choice of free panty. My guarantee is marked to work because it targets as a benefit to an instant opportunity to recover from the company’s mistake. Previously stated, sometimes mistakes such as removing sensors cannot always be controlled for every associate however; with this guarantee the customer is given an instant recovery for the company’s mistake. Firstly, this guarantee also further reflects on satisfying the customer’s needs and connecting them to remain as a loyal customer. Secondly, their complaint benefits not only Victoria’s Secret to further monitor and eliminate the lack of sensor removal, but most importantly portrays to the customer that their complaint matters and the company does focus on the problem. Lastly,