Perception In Service Sector Essay

ASSIGNMENT 1

1) What is perception? Explain its importance in the service sector.

• Perception is the study of process identification through which we interpret and establish physical information to produce our conscious experience of object and object relation.

• Perception is about noticing the feeling in the surrounding for exploiting on that information.

• It creates experience of all the things around us and also allows us to act within our environment.

• The information is collected and learned by seeing, hearing, touching, smelling, tasting and visualizing the information.

• Perception is one of the aspects of intelligent structures studied as the nature of a person such as why do one suspect illusion, how our sensory system

Attention- Interests for learning new things which a person likes the most makes him/her attentive as it becomes a form of relaxation to see or do that particular thing.

Mental Application- Rational person analyses objects or things and looks at parts in the logical application to a process. Importance of perception in service sector:

• I have chosen banking sector to note down the importance of perception in this area. Banking is an industry wherein there is a lot of interaction among people. People are always judged and different perceptions are made.

• Perceptions are made between the employer and the employees, among the employees themselves or between employee and customers.

• Not only in banking industry but also in any other organization, managers prepare the appraisal report of their employees on the basis of the so called perception.

• The employer, employee and the customer being an important part of banking industry, let’s check the perception of each other from their point of

When it comes to decision making, I can probably take a wise decision. This I can do easily because I believe in myself more than anyone else.

• I believe in both in planning earlier as well as taking instant action. Because experience has proved me that not all things can be done according to the plan. Sometimes actions taken in the split of a second give better outcomes.

3. My negative side include:

• Sometimes I can be short tempered and rigid. This depends on the persons I am dealing with. But I can balance it by cooling down fast as well.

• I have a problem of focusing on one thing. This is a grave problem for me as I tend to do a lot of things at a given time instead of concentrating on one.

• I get bored easily. Doing the same thing again and again is not what I can do. I like to change doing stuffs which are a little creative. Also interacting with same people can bore me a lot.

• I love getting into debates with people. I may get argumentative during these debates and will stand on my point whether it is right or wrong. Most of the times I emerge victorious during these debates.

• Time management seems to be a problem for me most of the times. If given a lot of things to do at the same time, I would normally find it difficult to allot time for each