Chapter 15 allowed some variety to our usual learning style and was by far, in my opinion, the most engaging reading of the term. We were assigned to reading a closet drama which was “designed to provide us with a better understanding of communications, human conflict, and the real world of working relationships” (Pozgar, 2016, p. 466). We were introduced to The Pillars of Strength, which consists of “virtues and values that make up each individual’s moral character” (Pozgar, 2016, p. 466). Throughout the case, we were presented with characters that displayed the virtues and values that coincided with the Pillars of Strength. The case also presented as a prime example of “how values are intertwined in the communication process and how they