Cultural safety empowers individuals and enable them to contribute to positive outcomes, in this case the care for the patient. (http://www.aihw.gov.au/uploadedFiles/ClosingTheGap/Content/Our_publications/2014/ctgc_ip12.pdf pg2) For Aboriginal people a culturally safe environment is feeling safe and secure in their identity, culture and community. (http://www.humanrights.gov.au/publications/chapter-4-cultural-safety-and-security-tools-address-lateral-violence-social-justice) Whilst critically analysing this scenario, it is evident that there is culturally unsafe practices, this is because the receptionist is demeaning and disempowering the identity and well-being of the Indigenous Elder. (http://www.intstudentsup.org/diversity/cultural_safety/) By speaking to the Indigenous Elder in this manner, would seen as disrespectful as Aboriginal culture is based on respect, for the land and their elders. …show more content…
Overall, it was not necessary for the receptionist to be commenting on a patient’s reason for attending, as her comments can be seen as rude and disrespectful by the Elderly Indigenous. This type of cultural discrimination is a contributing factor as to why Aboriginal people have lower life expectancy and poorer health