The Pros And Cons Of Multi-Skilling

The previous studies on multi-skilling conducted in different contexts at various organizations across the globe were scanned by the researchers to obtain a better perspective on its pros and cons before evaluating the same in CAS, Nizwa. Some of them are enumerated below:

The Impact of Multi-Skilling on Personnel Scheduling in the Service Sector: A Retail Industry Case by César Augusto HenaoJuan Carlos MuñozJuan Carlos Ferrer (2015) used personnel scheduling to reduce overstaffing and understaffing in a service industry across multiple periods was often undermined by lack of flexibility due to the exclusive use of specialized personnel. This study analysed the impacts of assigning multi-skilled personnel to different activities and its potential for improving schedule efficiency. A proposed mixed integer linear programming model determined the employees who were trained to work in the given activities and their assignments over a one-week planning horizon. The model results showed that the lowest total-cost multi-skilled configurations were obtained in scenarios where personnel supply and demand was in equilibrium. Half of employees would continue to be

As the role of manufacturing increased in the overall competitive strategy of many companies, maintenance would be increasingly pressurized to find ways of improving its cost effectiveness and quality of service. Multi‐skilling was an important way of reducing costs and improving performance. A description of the nature and extent of multi‐skilling among production and maintenance jobs in UK manufacturing industry were given and some of the operational costs and benefits of multi‐skilling were