The Customers Voice is Key Jabbar Mendez BUS445: Total Quality Management CLN1721A Matt Kiljan June 26, 2017 For this final paper I will be breaking down the United States Postal Service (USPS), which was the main organization provided to critically analyze and provide suggested improvements steps/actions based on what I have learned from this course to help the company achieve and perform at a high level and provide quality service. I will also create a critical analysis through answering the following; the Total Quality Management practices and methodologies that the organization uses or future plans to use to align performance with its business objectives, Total Quality Management knowledge of marketing that focuses on meeting customers’ wants and needs and practices to help build a customer-focused environment. Evaluate techniques to enhance design of work processes, process control, and process improvement, quality in product design, examine tools and techniques that would support Six Sigma philosophy, process design. As well as illustrate by using at least two relevant charts or figures in describing the tools and techniques. History The United States Postal Service came into this country on July 26, 1775, by the way of the continental congress, the first …show more content…
The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations.” (Hashmi,