Organizational Overview AIS is a provider of technology products, services, and solutions in China. The company operates over 150 stores and employs around 12,500 staff. The company offers products and services to the customers visiting stores or using the websites. AIS sells over 15 million products per year. For increasing the sales, the company always tries to get new customers and grow profits by using its scale and location effectively. The company owns an official website for online shopping and sells their products through some third parties. The company also provides the service of free of charge returned and quick shipment. The Long-term collaboration with vendors allows the company to reduce costs and expand accrual space. …show more content…
Between the placing order and receiving the order, this process also includes receiving orders, creating invoices, and shipping items to customers. In this process, there is an automated system that records all customer information and purchasing details, which helps us to find information easily. Because our company does online sales, the accuracy and speed are two main points to succeed the whole process. These two main points can let customers be satisfied with our service, thus improving the reputation of our company and attracting more potential customers. In addition, these two points also can help our company to save cost, thereby increase revenue. However, operating the whole revenue cycle is exposed to several potential risks. Firstly, because the entire products AIS selling is high-technology items, the problems of transportation and breakage are mainly focused. Secondly, the risk of mistakenly delivering packages is also emphasized. Therefore, AIS.com provides sophisticated after-sale services including changing or returning within 15 days. Lastly, maintaining the security of a database which associates with customer information, invoices, and shipping orders and accounts receivable is highly …show more content…
Customer places the order and checks out as a membership or a guest. The information of the customer will be saved into the database and could be used by the company in many business processes. The company can sell products to a customer more than one time. The customer also could ask for customer services after receiving the products. The key details recorded are the card information, zip code, email address, and phone number, etc. The sales department is an object involved business processes, such as receiving orders and payment, creating invoices. Sales also involved in many transactions over time as it could sell items to customers more than one time and keep sending the invoice to the warehouse. The key details recorded are the order numbers, the invoice numbers, and customer's payment confirmation. -Transaction