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Ups Supply Chain Analysis Paper

1460 Words6 Pages

United Parcel Service is the largest package and logistics delivery company in the world. It is a worldwide supplier of store network administration solutions, which gives an extensive variety of transportation, capital, online shopping, air, ground, sea services. It is viewed as one of the largest courier organizations globally and the United States global leader in the supply chain industry (Investor Relations, n.d.). UPS main focus is to improve the experience of both the sender and the recipient, which are the customers expecting a delivery at their doorstep. The UPS DRONE provides customers the convenience of delivering their package on their doorstep, front lawn, back lawn or driveway. Customers will be given email or text alerts when …show more content…

The company is one of the top largest competitors in the courier and logistics industry and continues to improve their strategy to provide excellent customer experience. The consumer market is constantly changing and UPS has to meet the demands and needs of customers to guarantee profitability and success. Therefore, the UPS Drone is the best option to provide faster, safe and convenient deliveries to residential customers within 15 minutes from the nearest UPS facility center. Customers are able to get status update on the package without calling customer service. With this service, customers can track the package online via UPS app and puts UPS liable for customers packages and guaranteeing safe deliveries. This method provides accountability on UPS hand. Also, customers have the capacity to choose where they want the package to be delivered, for example, on the front lawn, in the back yard, driveway etc. After deliver is made, customers are send an email within 1-2 days to provide feedback, to help improve the operational system of the delivery service and ensure fast and reliable service. Enhance Customer Experience UPS strong business model is a great contributor to the company’s success. The services provided to the company created long term relationships with customers. UPS management team believes that the main factor to achieve competitive advantage is to meet customer …show more content…

Therefore, to maintain competitive advantage and improve business operations, the company has to be up to date on the latest technology. The UPS Drone is a tremendous technology and new service to offer customers, which gives the company an edge over all its largest competitor in the courier industry. This new service is a high-tech technology and main goal is to improve the business operations. UPS is the top parcel delivery company in the transportation and logistics market as a result of their excellent customer service, fast, reliable and efficient delivery services provided and with the new and improved Drone services, it increments convenience and guaranteed delivery at an affordable cost. This builds effectiveness by enhancing their transportation and logistics operations, hence, profitability. The features of the drone delivery service are a demonstration to the high-quality service UPS offers customers, which gives residential customers the option to have their package delivered on the front/back lawn within 15 minutes at an affordable cost, receive email and/or text alerts when package is out for delivery and be able to track their package on route live from the UPS app. UPS drone service is exceptionally the best delivery service in the courier industry because UPS utilizes all the resources

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