Virgin Atlantic is an organisation where communication is key as the organisation is constantly working with customers to answer their enquiries in and out of the organisation. Virgin employees communicate with the customers on several occasions, from helping customers check in to helping them to settle into their flight. Communication is made up of informal and formal communication however, Virgin Atlantic will tend to use formal communication due to the professional level and formalities of the organisation. Formal communication is also used a lot more than informal communication due to the size of the organisation. A fairly large organisation will tend to have employees based in several areas of the company and the proximity of the employee …show more content…
In order to maintain a good impression of the organisation they will look for a warm welcome and a lively environment, especially one that is clean and well maintained. Virgin aims to create a welcoming environment by ensuring that the employees present themselves well by greeting the customers displaying a professional appearance. This has allowed them to increase their standards of good customer service. Building rapport is about making the customers feel confident in working with the organisation and ensuring that the employees are presenting themselves well enough to interest and encourage the customers to build a relationship with the organisation as well as build a trust with the employees. Although Virgin Atlantic is a popular organisation with no limit on how many customers use their services, they still aim to maintain their quiet and organised …show more content…
This has made it easy for everyone to communicate including businesses. Many jobs will require basic IT skills such as word processing and databases as these are crucial programmes that are used by many companies. It has also become easier for companies to communicate through the use of IT which is why it is necessary to have these skills. At Virgin Atlantic, employees use different kinds of programmes that technology has to offer, in order to be able to book customers flights and more. This also helps the employees and the organisation to remain