ipl-logo

Walmaart Balance Score Card Case Study

1539 Words7 Pages

Balanced score Card?: WalMart

Balanced Score Card?: WalMart
University of Maryland University College
By Robert T. Jordan

Professor Smith
DMBA 620
March 9, 2018
Introduction
Balance score card (BSC) is a strategic tool used to enhance the performance management of a company. The BSC is very popular and it is widely used by companies and organizations throughout the world. A BSC helps companies set targets, set organizational goals, and achieve organizational goals. The BSC uses four perspectives to evaluate a company?s performance. These four perspectives are finance, customer perspective and retention, internal operations, and the learning and growth perspective. According to Kaplan and Norton (1991), the balanced score card helps …show more content…

By reducing delivery time of products ordered online for in-store pick up and reducing wait time at counters Walmart is upholding their mission statement by placing a high value on the customer?s time. This will lead to an increase in customer satisfaction which means more and more customers will be inclined to shop at WalMart. The goal is to reduce delivery time of all online purchases for in-store pick up by 5% every year for the next three years, and decreasing customer wait time at counters by 15% …show more content…

WalMart was used in this paper to illustrate the importance and effectiveness of establishing a BSC. The desired effect of a BSC is to improve the organizational performance and productivity of a company by setting targets and implementing strategic initiatives to accomplish desired results. This ultimately leads to an improvement of the four perspectives of the BSC which are the financial perspective, customer perspective, internal perspective, and the learning perspective. When a company implements the proposed methods contained within the BSC, the company will increase the customer satisfaction as well as increase customer retention. This also allows the company to improve its learning and growth perspective by decreasing employee turnover rate, improving the company?s ability to attract and retain new employees, and it will increase employee satisfaction. Making the company a highly desired company to be employed

Show More
Related
742 Words | 3 Pages

Walmart’s customer service is quite awful; Walmart’s shopping experience has become chaotic and unpleasant for consumers. The employees appear as if they don’t want to be there. The lack of joy and delight in the store is felt in the atmosphere. The employees have attitude towards the customers and little patience for them. When in need of help finding an item or having trouble about anything; none of the employees seem to be there.

Read More
612 Words | 3 Pages

D2-Evaluate the effectiveness of business information and its communication as key contributor to the success of an organisation The business information has been effective as the key contributor to the success of Marks and Spencer’s because the morning briefing sheets which are used to inform the employees/ staff at the beginning of each shift about the targets they have for each day and what the employees must do in order to achieve those targets by the end of the day. The briefing sheets will also consist of details of the number of orders needed to be shipped out and by when. The morning briefing will be supervised by the department manager or a team leader. Also, the use of KPI (Key Performance Indicator) has been a very important key contributor to the success.

Read More
849 Words | 4 Pages

Written Assignment 1 1) The way Trader Joe’s demonstrates effective planning and accurate management is by carrying out high quality products with low costs in a cozy environment. The main organizing skill that Trader Joe’s managers have is finding unusual foods from around the world. They purchase and maintain a small stock of the products by directly getting in touch with the manufacturer.

Read More
1414 Words | 6 Pages

The business that will be discussed in this paper is Chick-fil-A. They are one of the top dogs in customer satisfaction and happen to have some very good chicken burgers and tasty milkshakes. They have an 83 percent customer experience rating and ranked at number two spot in the Temkin Experience Rating. They are over 6 points above the average customer experience rating in all businesses in their industry. This research shows my experience as a valued first-time customer and reflects company’s outstanding service that leads to customers lifetime value estimating how much money that customers are willing to spend in the life cycle of company’s operation.

Read More
2161 Words | 9 Pages

In order to provide a specific analysis of the department store, Kohl’s, I read an article that provided a business analysis which included their strengths, weaknesses, opportunities and threats. I chose Kohl’s because I shop at the retail store and am fascinated by the constant communications from them and often wonder why their clearance racks are always so full. I wondered if their business model can be changed in order to look at the supply and demand of their merchandise. Kohl’s understands that customers respond to incentives because they continuously provide deals and discounts to shop at their store.

Read More
560 Words | 3 Pages

Since the company was founded as a corner store, the company’s business plan has always emphasized on expect more, pay less brand promise that sets it apart from its chief rival, Walmart. Although, Walmart is known for its low prices and offers a large selection to its customers; it’s customer service is often found to be nonexistent. This

Read More
964 Words | 4 Pages

In order to improve employee morale and satisfaction,

Read More
683 Words | 3 Pages

WalMart Credit Card In 2014, the Federal Reserve estimated that 72% of all Americans had at least one credit card. If you consider how many people are in the United States, then you can estimate that 167 million Americans own at least one credit card. There are millions of people who have multiple cards, which speak to the fact that Americans enjoy the convenience and flexibility credit, charge, and prepaid cards offer.

Read More
431 Words | 2 Pages

Furthermore, when a worker tells the other workers what a great company they work for, it entices them to apply for a job at that firm. This

Read More
667 Words | 3 Pages

• Martin, 2011, has referred to the Higher Education Funding Council for England (HEFCE) stating the five purposes of forming KPIs- ‘to provide better and more reliable information on the performance of the sector; to contribute to the public accountability of higher education’ to enable institutions; to benchmark their own performance; to inform policy developments; and to allow comparison between individual institutions,. • Torres et al., 2011; Sordo et al., 2012 are after opinion that the most often model seen in the literature is Balanced Scorecard. The perspectives of Balanced scorecard for measuring the performance are: (1) Financial perspective (2) Stakeholder perspective (3) Internal business process perspective (4) Learning and growth

Read More
971 Words | 4 Pages

Most people want to find a company that offers as many perks as possible instead of accomplishing one thing and then moving to another company for a different perk at a different time. Luckily, with companies’ realizing that the path to attract employees is by providing big benefits it shouldn’t be that hard to recruit. Job location and the status of the company play a factor in finding a job. Job seekers may want to work for a big company like or a privately owned company, but this also has an effect on the benefits that can be

Read More
943 Words | 4 Pages

There are exists two assessment methods which provide economic feasibility comprising the cost–benefit analysis and balanced score card techniques. Due to CBA, it compares profits and expenses related to the specific program. In health care, this method may help to determine the influence that plan will have and if the enterprise outbalances the expenses. Talking about BSC, it combines the institution’s strategic thoughts and purposes with the assumed plan and assessment

Read More
1636 Words | 7 Pages

He also explains the linkage between the Balanced Scorecard and corporate governance, the critical importance of "strategy-centered" management meetings, the emerging trend of the Office of Strategy Management, the latest trends in Balanced Scorecard implementation methodology and post-implementation guidance. Paul Niven (2002) superbly

Read More
1051 Words | 5 Pages

As a result, employee retention rate will be high resulting stability within the organization. Customer, client or citizen satisfaction will be ensured through a group of distinguished, self-esteemed and satisfied workers. Moreover, the organization

Read More
785 Words | 4 Pages

This would attract a pool of workers of the highest caliber, thus leading to more value induced into the company. # Successful communication of perceived strengths of the product: Integrated marketing strategy- This has

Read More

More about Walmaart Balance Score Card Case Study

Related Topics

Open Document