The process that I will be describing this week is the CAP process. CAP stands for Customer Availability Process, this is a daily process that all Walmart department managers have to perform daily. The CAP process is in place to correct issues with products being out of stock. It is the responsibility of the department manager to make sure that their customers can find the items that they are looking for and that they have a great shopping experience. The CAP process involves what we call scanning the bins and picking from them. Bins are the shelves in the backroom where overstock items are stored until they can be taken to the sales floor. The first step in the CAP process is to make sure that all freight has been worked from the night before, then fix all on hand issues that may occur. …show more content…
There are always going to be customers that will never like of choose online shopping because they like to physically come into the building and pick their own items. They want to look at the items and hold them in their hands before purchasing them. Going into the store and shopping has always been a part of the American family and people in general, but this is a new era and shopping from the comfort of your own home has become the best way to shop for a lot of people today (Walmart.com, n.d.). Online shopping is offered in most stores now and Walmart realized that they were going to have to step up their online availability and make it easy for customers to shop from home and even get some items the same day from the store. Walmart offers the Pickup Today option for items that are in the store. The customer simply places the order and pays for it using the online process and an alert lets employees know that there is an order that needs to be picked and when the picking process is complete, an email will be sent to the customer to inform them that their order is ready to be picked