Topic 1 Think of a company that has provided great customer service to you recently. What did it do? A company which has provided quality customer service recently to me Wal-Mart. I purchased for my children three bikes from the company. The customer attendants took much of their time to take measurements of my while pulling out about fifteen bikes. They even used a ladder to pull down and put up the bikes. Once I made payments for the bikes, the company’s customer service was willing to hold the bikes overnight for me. I appreciated the nature of services provided by Wal-Mart customer service and feel that they did great work. What did it do? How did it go beyond what you expected? What do companies have to do to get employees to deliver such services? Wal-Mart customer service welcomed their customers cordially, they politely talked to their customers and offered services of customer’s choice. The services of the customer service went beyond my expectations when they accepted to keep the already bought product in their warehouse; I appreciated the kind of service from their customer service. Most companies build a good …show more content…
The distribution methods should consider the demand for these services. It is the accessibility of these services that attract more customers thus benefiting the companies involved. However, marketing research shows that the programs can be more successful in some products than others. This depends on the price and the demand for these products. Goods that have low demand are likely to register a positive demand strike when the programs are introduced. Incorporation of rewards will encourage customers to shop frequently increasing their chances of been loyal customers. Items such as electronic goods are expensive, and the buying frequency is higher. In case the programs are introduced the buyers will get be encouraged thus boosting the company’s