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Wells Fargo Case Summary

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• Answering questions for Wells Fargo Team Members.
• Handle about 70-90 calls per day while maintaining a high level of customer satisfaction.
• Responding to inquiries and conducting research about bank products, services, operational policies/ procedures and transactions.
• Resolving routine problems and completing call tracking and supporting documentation.
• Providing centralized customer service to Wells Fargo store locations by accurately responding to questions from store bankers and other team members

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