Wells Fargo’s Leadership and Organizational Behavior
In order to have any kind economic position in the United States, an individual must possess a checking or saving account. The most common way of establishing an account is through a financial institution; more specifically, banks and credit unions. There are thousands of financial institutions for individual choosing, such as, Bank of America, US Bank, JP Morgan and Chase, Navy Federal Credit Union, et cetera. Wells Fargo & Company, one of the most popular financial institutions in the US, “is a nationwide, diversified financial services company with $1.7 trillion in assets. Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial financial services through more than 8,700 locations, 12,800 ATMs, online (wellsfargo.com), and mobile devices. They do business with 70 million customers and one in three U.S. households. Wells Fargo has approximately 266,000 team members in 36 countries with more than 90 businesses. Their vision: “We want to satisfy all our customers’ financial needs and help them succeed financially” (Wells Fargo, 2015). As a prospective customer, this
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Wells Fargo, 2015). Los Angeles City Attorney Mike Feuer, who is representing Californians, says “the largest California-based bank encouraged its employees to engage “in unfair, unlawful and fraudulent conduct” through a pervasive culture of high-pressure sales” (Reckard, 2015). Wells Fargo reputable organizational behavior is being tested with allegations that jeopardize the institution’s ultimate vision, value, and goals. Wells Fargo’s strict and unrealistic sales quota forced employees to engage in unethical and illegal practices to meet the standards and expectations of the