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Marketing Case Study: Sephora

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Introduction Sephora was first founded in Paris 1969 by Dominique Mandonnaud who made a daring change to the way perfume and cosmetics were sold, letting the consumers try before purchasing. Instead of having sales representatives at the counter, Sephora had beauty advisors stationed at the counters to offer advice and ideas to each individual. Over the years Sephora has grown mightily, boasting over 2000 stores worldwide and employing an estimated number of 25,000 employees. To uphold the top spot in the market, Sephora has constantly rolled out new products into their stores with outstanding innovations, making it hard for their competitors to follow. Till date, the company has a listed number of 17,000 unique products and constantly inventive services such as the nail bars in store. …show more content…

With constant product innovation, and exclusive one-off designer collaborations, Sephora has made it clear that they are different from their competitors. To sum it up, Sephora’s competitive strategy is differentiation, and by being innovative in coming up with new products, creating an environment for the customers to experience and enjoy their products and also creating exclusive designers

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