ipl-logo

Why Is The Patient Experience A Quality Concern?

915 Words4 Pages

Developing the patient experience is fundamental in the healthcare environment. The struggles in the healthcare industry have led patients to become more apprised, and expect higher quality, more value, and better outcomes. Patient experience is viewed as a principal indicator of quality of care and assists in understanding patients' perceptions of their care. Case Questions Why is patient experience a quality concern? Do you see this changing in the future? The patient experience is related to the patient’s understanding of the care they receive. A patient experience occurs with each healthcare encounter. The quality of that encounter may vary depending on how the patient perceives the care received. The experience is about what, when, and how the healthcare occurred. An experience plays a vital role in patient centered care. How healthcare professionals interact with patients as in communication skills, bedside matter, and including the patient in the decision-making process is all parts of the experience. The experience can provide information on healthcare …show more content…

If the healthcare professional is not familiar with or knowledgeable about what care, they are providing then how is the patient going to receive the best care. Education of healthcare improves not only the healthcare professionals’ practices, but it also provides the patient with the understanding of why the care is being provided in the matter it is. Patient satisfaction is related to the patient’s expectations of the care received. (Larson et al., 2019) Educating the patient on their healthcare can enhance satisfaction and compliance with medical regimens. Patient education is critically important in decision making of lifestyle choices which can lead to improved or poor health well-being. What additional steps can Bryce take to better align leaders and the administrative silos mentioned in this

Show More
Related
623 Words | 3 Pages

We need to have more awareness and cross-cultural skills if we want provide better quality care for our patients and our community. Patient education and effective communication play a vital role in patients’ attitudes towards the healthcare system. Providers and social workers need to take their time in explaining the patients about the healthcare

Read More
1000 Words | 4 Pages

Like stated above, one of the most important is having an open and honest relationship between patients and providers and between providers and providers. Having good relationships also improves communication which helps minimize error and reduce risk. All healthcare professionals should collaborate with one another and acknowledge the roles of each profession (“The Quality Gap: Medicine’s Secret Killer”, 2000). Like stated in the video, healthcare professionals should sound like a symphony, not the warm to a symphony where everyone is doing their own thing with no teamwork involved (“The Quality Gap: Medicine’s Secret Killer”, 2000). This can minimize error and reduce risk because they can learn from other professionals, they overcome fear of each other, and trust each other (“The Quality Gap: Medicine’s Secret Killer”, 2000).

Read More
135 Words | 1 Pages

Like you had mentioned, patient education is important so they are aware

Read More
600 Words | 3 Pages

All patients have the right to have their medical information provided to them in terms that they can understand. Nurses are supposed to be patient advocates and we must advocate and assist in educating our patients. This is so important since many patients are their own caretakers and need to have the knowledge and tools to care for

Read More
1039 Words | 5 Pages

Furthermore, discover the eight measurements for the patient- and caregiver-centered experience. Meanwhile, research the value-based approach impact on health organizations. Lastly, reveal the value-based program legislation. What is Quality Improvement Synonymous With Quality improvement is a strategy synonymous with identifying issues within the organization so healthcare leadership can implement the necessary changes needed.

Read More
473 Words | 2 Pages

By recognizing patients' unique needs, involving them in decision-making, and providing emotional support, healthcare providers create an environment that promotes trust, engagement, and optimal health outcomes. When patients

Read More
1166 Words | 5 Pages

With these seven factors, communicating about health, whether to the larger general public, or in a smaller clinical setting, would enforce a strong linkage between the public and healthcare. The considerations of health communications would allow for a better bridge to health any miscommunication that could occur. With this, there would be a drastic improvement in the health of individuals, families and communities. This has allowed me to reconsider all the factors that are relevant in not only communicating between patient to patient, but also educating the public on health concerns. As an aspiring provider, I hope to find a balance between these considerations in order to secure honesty with patients and the public.

Read More
480 Words | 2 Pages

They are ten times more likely to speak about their bad experience with someone else than speak about a positive service they received (Baird, 2014, p. 122). In a physician’s practice you have to recognize the importance of customer service; appreciate the importance of patient perception in predicting loyalty; learn communication techniques to enhance patient relations; and also identify customer groups, including patients (Baird, 2014, p. 119). The Mayo Clinic has created such a meaningful experience for their patients. The relationship between Doctor and patient has created loyalty.

Read More
448 Words | 2 Pages

As an organization of over twenty thousand professionals focused on delivering exceptional service to consumers and customers, our team’s mission remains the same as when the company acquired John Deere Health over ten years ago, helping people live healthier lives while making the health care system work better for everyone (United Health Group, 2017). When looking at more recent research studies, studies provide evidence professionals have not regressed to the paternalistic and minimal health care education services of the past (Aboumatar, Carson, Beach, Roter, & Cooper, 2013). The healthcare industry is continually researching how to coach individuals on health when the consumer is in a state of mind that they are able and willing to make decisions (Linden, Butterworth, & Prochaska,

Read More
863 Words | 4 Pages

All health professionals need to have the well-being of their patients at the forefront of their work, even if they do not directly interact with them. The work of health care professionals is intrinsically interconnected and, therefore, these

Read More
771 Words | 4 Pages

Patients today are educating themselves on their treatment options so they can make informed decisions regarding

Read More
574 Words | 3 Pages

The Importance of the Six Aims of Quality Patient Care (STEEEP) Since the addition of Crossing the Quality Chasm six aims of quality patient care was created by the Institute of Medicine (IOM), there has been a significant change in the effectiveness and condition of patient care. Before this report came out in 2001, health care providers did not realize that they were not providing proper care to patients in addition to disorganization and complexity of standards of care. The IOM was able to determine that, “failure of system processes, poor communication, and unhealthy work environments contribute to medical errors, ineffective delivery of care, and stress among health professionals” (Winterbottom 2012). It is essential for patients to feel

Read More
2077 Words | 9 Pages

As leaders we need to be able to actively respond to concerns and make the case for change, demonstrating the value (Health Foundation, 2014b). Within the authors organisation patient stories have been a powerful tool in achieving

Read More
1713 Words | 7 Pages

Patient care experience Patient care experience literally means caring for the patient and the patient’s experience

Read More
502 Words | 3 Pages

Empathy is a significant and influential part of the healthcare system. It is important for health professionals to include a true understanding and compassion to their patients; moreover, psychologically a person is more capable of getting through a health problem when they are approaching their issue in a more assured approach. This encourages more effective communication between the patient and the healthcare provider. According to Kasley Killam, effective communication is associated with higher patient satisfaction, better adherence to medications, lower likelihood of mistakes, and fewer malpractices. Based on research, effective physician-patient communication results in more positive health outcomes for the patient (Killam 2014).

Read More

More about Why Is The Patient Experience A Quality Concern?

Open Document