Zandra Sandoval: Sales Associate Working At Macy's Herald Square

Zandra Sandoval is a sales associate working at Macy’s in Herald Square. The Macy’s Herald Square located in 34th street in New York City is the biggest flagship store Macy’s have throughout the entire United States. She is part of the Avec Les Filles team which is a new retail brand in partner with Macys. There are many different brands in Macy’s since they are a omi-channel retailer which cater to a variety of people. Each brand in Macy’s have their own section which is made up of one manager who supervises over their employees in their department. Macy’s is a well-established and diverse company. This comes with many different challenges in regarding Human relations between co-workers and customers. One of the challenges Zandra face is

To best serve the customer’s needs, she would direct the customer to her manager to take over the situation. One of the main challenges she faced was the lack of training Macy’s provided for new employees. When she first started working, the managers expected her to fully understand Macy’s rules and guidelines with customer service. This would be challenging because every retail store is different in the way they deal with their customers. Even though, Zandra had prior retail experience, she did not receive adequate training working in Macy’s. She overcame this challenge by relying on her co-workers for help. Eventually, she self-taught herself the ins and outs of

Since they are a large company, they have a human resources department for support. This is a great support system provided by Macy’s for its many employees because they offer benefits, wages compensations, training, employee engagements, and career growth. Their human resources department hears the needs of hundreds and thousands of employees daily and implement a solution to their problem. Working in a big company like Macy’s comes with its own sets of conflicts. These conflicts often deal with customers and co-workers, but Zandra found that to improve human relations in her workplace, Macy’s offer different ways to overcome these conflicts. If certain co-workers aren’t getting along or having problems, the managers would organize meetings between the co-workers to assist the problem and listen to what they are going though. They will try to find a solution to make the situation more comfortable for both parties. When there is conflict, the employees are given chances to improve themselves instead of being fired right away. There are also other alternatives such as being relocated to a different department. When it comes to human relations with their customers, Macy’s offers promotional services such as discounts, annual sales, loyalty cards and their credit cards to satisfy their shopping