Mastering Communication Management: Key Strategies for Success
School
U.E.T Taxila**We aren't endorsed by this school
Course
MGT 311
Subject
Communications
Date
Dec 10, 2024
Pages
8
Uploaded by DoctorLarkPerson1246
Kingdom of Saudi ArabiaMinistry of EducationSaudi Electronic Universityةيدوعسلا ةيبرعلا ةكلمملاميلعتلا ةرازوةينورتكللإا ةيدوعسلا ةعماجلاCollege of Administrative and Financial SciencesAssignment 1Communications Management (MGT 421)Due Date: 12/10/2023 @ 23:59Course Name:Communication ManagementStudent’s Name:Course Code: MGT421Student’s ID Number: Semester: 1stSemesterCRN:Academic Year: 2023-24-1stFor Instructor’s Use onlyInstructor’s Name:Students’ Grade: /10Level of Marks: High/Middle/LowGeneral Instructions – PLEASE READ THEM CAREFULLY The Assignment must be submitted on Blackboard (WORD format only) viaallocated folder.Assignments submitted through email will not be accepted.Students are advised to make their work clear and well presented, marks may bereduced for poor presentation. This includes filling your information on the coverpage.Students must mention question number clearly in their answer.Late submissionwill NOT be accepted.Avoid plagiarism, the work should be in your own words, copying from studentsor other resources without proper referencing will result in ZERO marks. Noexceptions. Use APA reference style.All answered must be typed using Times New Roman (size 12, double-spaced)font. No pictures containing text will be accepted and will be consideredplagiarism).Submissions without this cover pagewill NOT be accepted.
Learning Outcomes:1.1: Recognizeandmemorizeconceptsofcommunicationtheory as they affect businessorganizations and theindividualsinthem.1.2: Communicatebetter,knowingthatgoodcommunicatorsmake better managers andthat communication is adynamic process basic to individuals and organizational life.2.1: Perform all communication abilities, including thinking,writing,speaking,listening,andassessingthetechnology.Assignment Structure:TypeMarksAssignment-1Situation-12.5Situation-22.5Situation-32.5Situation-42.5Total10This assignment is about hypothetical situations which you may or may not face inyour professional life.Note: For every situation, you need to select an option from the given options andthen give a proper justification for the option you selected. Use concept ofinterpersonal communications,emotional intelligence, team communications anddiversity in justifying your answer.Word limit for your justification is at least 100 words.Every situation carries 2.5 marks
Situation-1 You have been asked to manage a team that is not able to come up with a novelsolution to a work problem. What is the FIRST thing you do?a.Make an agenda, call a meeting and discuss each agenda item for a specific amountof time.b.Organize a meeting outside of work (maybe at a restaurant) so that the team will beencouraged to get to know each other better.c.Begin by asking each person for ideas about how to solve the problemdStart a meeting and encourage each person to say whatever comes to their mindregardless of how crazy it may sound.Answer:Option C: Begin by asking each participant for thoughts on how to fix the situation.Justification:Interpersonal Communication:I prioritise open communication and activeengagement from each team member by starting with this strategy. Thisencourages people to share their points of view and ideas, promoting acollaborative environment.Emotional Intelligence: It exhibits my knowledge of the worth of individualefforts and validates team members' contributions, fostering a sense of value andbelonging within the team. This can improve their emotional well-being andmotivation.Team Communication:Starting a discussion about problem-solving ideas helpsthe team to collaboratively brainstorm and exploit its members' different abilitiesand experiences, boosting successful team communication.
Diversity: This approach values the team's diversity of thinking, recognising thatexcellent ideas may originate from a variety of views.To summarise, starting with an open invitation for ideas correlates with goodinterpersonal communication, emotional intelligence, team communication, andproblem-solving diversity.Situation-2You have recently been assigned a new member in your team and you have noticed thathe cannot make even a simple decision without asking your advice. What will you do?a.Accept that he does not have the skills to succeed and find others in your team to takeon his tasks.b.Get an HR manager to talk to him about where he sees his future in the organization.c.Give him lots of complex decisions to make so that he will become more confident inhis job.dCreate a series of challenging but manageable experiences for him and make yourselfavailable to act as his mentor.Answer:Option D is what I would go with: give him a succession of difficult but doablesituations and make myself accessible to serve as his mentor.Justification:Interpersonal Communication:This choice places a high priority on excellentassistance and communication. I may support the team member in becoming moreconfident in his ability to make decisions by giving him demanding but doablesituations. Being accessible as a mentor enables constant contact and direction.
Emotional Intelligence:It demonstrates compassion and empathy for thecircumstances of the team member. It recognises that people may initially lackconfidence but may gain it with the correct encouragement and opportunity.Team Communication:Encouragement of the team member to take on difficultduties promotes team communication because it gives him the ability tocontribute to the team more successfully.Diversity:Promoting diversity within the team depends on identifying and addressing each team member's development needs. It guarantees that people withvarious degrees of skill are given chances to advance.Option D generally adheres to the fundamentals of good interpersonalcommunication, emotional intelligence, team communication, and diversity, all ofwhich are essential for the success and growth of the individual team member andthe team as a whole.Situation-3You are in a meeting when a colleague takes credit for work that you have done.What will you do?a.Immediately and publicly confront the colleague over the ownership of your work.b.After the meeting, take the colleague aside and tell her that you would appreciate inthe future that she credits you when speaking about your work.c.Nothing, it’s not a good idea to embarrass colleagues in public.dAfter the colleague speaks, publicly thank her for referencing your work and give thegroup more specific detail about what you were trying to accomplish.Answer:Option D is the one I would pick: After the colleague finishes speaking, publicly thankher for bringing up my work and explain to the group in greater detail what I wasattempting to achieve.Justification:
Interpersonal Communication:By acknowledging the colleague's reference tomy work and offering extra information, this strategy exemplifies successfulcommunication. It keeps the meeting's environment professional and prevents anyquick conflict.Emotional Intelligence:By selecting a response that keeps the workplace's toneupbeat and helpful, it demonstrates emotional intelligence. It enables me to handlethe problem without provoking conflict or humiliation.Team Communication:I contribute to a cooperative and educational dialogue inthe team by praising the colleague and giving further details about the effort. Theteam members may then have a better grasp of the project as a result.Diversity: This strategy ensures that appropriate credit is provided in a diplomatic manner while respecting the diversity of viewpoints and contributions within the team.In conclusion, option D supports a professional and helpful reaction to thecircumstance by aligning with the fundamentals of successful interpersonalcommunication, emotional intelligence, team communication, and diversity.Situation-4You are a manager in an organization that is trying to encourage respect for allcultures and nationalities. One day, you hear someone telling a racist joke about anationality. What will you do?a.Ignore it. The best way to deal with these things is not to react.b.Call the person into your office and explain that their behaviour is not appropriate andif he repeats it, may result in him losing his job.c.Speak up on the spot, saying that such jokes are inappropriate and will not betolerated in your organization.d.Suggest to the person telling the joke he go through a program offered by the HR
department that teaches how to respect all cultures and nationalitiesAnswer:I would go with option C: Speak up right away and declare that such jokes are offensiveand won't be accepted in your company.Justification:Interpersonal Communication:Giving prompt attention to the offensive jokeindicates excellent communication and makes it clear that such behaviour is notaccepted in the company. It provides expectations for respectful communicationas well as boundaries.Emotional Intelligence:By acknowledging the potential pain and offence thatsuch jokes might bring to people of the targeted nationality, this answerdemonstrates emotional intelligence. All team members' mental health is giventop priority.Team Communication:I support an inclusive and respectful culture within theteam and organisation by speaking out when necessary. It motivates teammembers to recognise the value of polite conduct.Diversity:The organization's mission of appreciating all cultures and nations is in line with taking a stand against racist humour. Diversity is protected and cherished as a result.Option C addresses the issue immediately and publicly, making it clear to everyonethat such behaviour will not be tolerated, which can have a more immediate impacton promoting a respectful workplace culture. Option B (inviting the person into theoffice) and option D (suggesting HR training) may also be taken into consideration.