Assessing Job Performance: Key Dimensions in OCB & Task Execution
School
York University, Glendon College**We aren't endorsed by this school
Course
ADMS 2400
Subject
Management
Date
Dec 11, 2024
Pages
2
Uploaded by Merichy1502
ADMS 2400. Introduction to Organizational BehaviourSection AMeron YohannesProf.Sabrina Deutsch Salamon220530986After observing the video, Simone and Kyle's job performance may be assessed onthree key dimensions: task performance, organizational citizenship behavior (OCB), andcounterproductive behavior. These sections give a full picture of how well each person iscarrying out their responsibilities, contributing to the company's performance, and interactingwith the workplace environment. Task Performance focuses on how well they completejob-related tasks; Organizational Citizenship Behaviour (OCB) reflects their willingness to goabove and beyond their assigned duties for the benefit of the organization and colleagues; andCounterproductive Behavior addresses actions that may harm the workplace or detract fromoverall performance. By examining Simone and Kyle through these glasses, we may acquirea clear picture of their strengths, flaws, and places for progress.Simone does well in her customer service duties, connecting with clients politely andconversationally and remembering regulars by name. She is warm, charming, and genuinelycares about her clients, making her an outstanding example of Organizational CitizenshipBehaviour (OCB). Her decision to donate unsold food to local shelters demonstrates herdedication to social responsibility, even if it is not an official business policy. Her sensitivityand initiative illustrate a commitment to the company's ideals and a strong sense ofcitizenship. However, she lacks proficiency in several technical aspects of her employment.For example, her beverage preparation does not always satisfy the company's requirements,such as the improper arrangement of milk and foam that sits. Her zeal and client connectionskills are good, but her technical execution might be improved. Simone does not engage inconsiderable counterproductive behavior. However, her inability to achieve some technicalcriteria may have an indirect negative impact on the company's reputation for quality. Still,this appears to be the product of a lack of training rather than purposeful neglect, and hergeneral attitude is constructive and focused on growth.Kyle, on the other hand, exhibits significant technical competence in coffeepreparation, notably in his understanding of coffee beans, brewing processes, and ability toproduce latte art, all of which contribute to the overall customer experience. His jobperformance is consistently excellent, and he looks to enjoy his work, enhancing the brandexperience with unique touches like live music at the café. Kyle also exemplifies OCB,specifically via his passion for coffee and desire to improve the customer experience bysharing his knowledge and talents with others. His idea of hosting live music events is aproactive method to develop community within the café and increase consumer interaction,which reflects well on his contribution outside of his primary work. Kyle does not engage inany counterproductive behavior in the footage/clip. He is involved in his job and looks to beeager to advance. He even takes on the job of assisting Stacey through her assignments,exhibiting dependability and a proactive attitude to problem resolution.
ADMS 2400. Introduction to Organizational BehaviourSection AMeron YohannesProf.Sabrina Deutsch Salamon220530986To summarize, Simone is an outstanding example of someone who succeeds inOrganizational Citizenship Behaviour but might improve in certain elements of TaskPerformance, notably in certain aspects of work technical requirements. Kyle, on the otherhand, excels in both Task Performance and Organizational Citizenship Behaviour,demonstrating a passion for his profession and a drive to go above and beyond thefundamental needs of his position. Neither Simone nor Kyle engages in considerablecounterproductive behavior, but Simone's occasional gaps in technical precision reveal theneed for further training.