User-Friendly E-commerce Platform for Domestic Flight Bookings
School
ACLC - Naga (AMA Computer Learning Center)**We aren't endorsed by this school
Course
BSIT IT6310
Subject
Information Systems
Date
Dec 12, 2024
Pages
6
Uploaded by MateValorWalrus10
"JAMM Flights: Development of a User-Friendly E-commerce Platform for Local Flight Bookings"Chapter 1: IntroductionBackground of the StudyE-commerce has become a transformative force across various industries, providing consumers with unparalleled convenience, accessibility, and efficiency. In the travel and tourism sector, e-commerce platforms have revolutionized the way tickets are purchased, reservations are made, and payments are processed. In the Philippines, domestic travel remains a crucial aspect of the economy, connecting regions, boosting tourism, and facilitating business. However, the systems currently in place for booking domestic flights often fail to meet the expectations and needs of local travelers.Existing flight booking platforms are typically designed for global markets, offering a one-size-fits-all approach that does not adequately address the unique preferences of Filipino users. High processing fees, complicated booking interfaces, and a lack of localized options are just a few of the hurdles travelers face. These challenges hinderthe overall user experience and create barriers for individuals seeking cost-effective and user-friendly solutions for domestic travel.This project introduces an innovative, user-centric e-commerce platform designed exclusively for booking domestic flights within the Philippines. The platform integrates advanced technologies, reduces processing fees, and incorporates a visually appealing interface to cater to local travelers. By addressing the limitations of current systems, this project aims to promote accessibility, transparency, and efficiency, ultimately enhancing the overall travel experience for Filipinos.
Challenges in Booking Local Flights in Existing SystemsSeveral challenges exist in the current landscape of domestic flight booking systems. These include:High Processing Fees:Current platforms often charge additional fees, significantly increasing ticket costs and making them less accessible to budget-conscious travelers.Complex Interfaces:The booking process on many platforms is overly complicated, discouraging users who are not technologically adept.Lack of Localization:Global platforms seldom account for the specific needs of Filipino travelers, such as local payment methods, language preferences, and region-specific features.Hidden Costs and Lack of Transparency:Users frequently encounter hidden fees, which undermine trust and satisfaction.Limited Tools for Monitoring and Management:System administrators struggle to efficiently manage bookings and user queries due to inadequate monitoring tools.Accessibility Issues:Many platforms are not optimized for mobile use, limiting their accessibility for travelers who rely on smartphones for bookings.Poor Customer Support:The absence of robust support systems, such as live chat or comprehensive FAQs, leaves users without assistance when issues arise.
Problem StatementThe following problems are addressed by this study:1.How can we create a platform that simplifies the flight booking process for domestic travelers in the Philippines?2.How can we reduce processing fees while maintaining operational sustainability?3.How can we ensure transparency in pricing and minimize hidden charges?4.What unique features can differentiate this platform from existing systems?5.How can the platform provide advanced monitoring and management tools for system administrators?6.How can we enhance accessibility and usability for users of all demographics, including non-tech-savvy individuals?7.How can secure and reliable payment options improve user trust and satisfaction?8.How can the platform support the growth of domestic tourism and the travel industry in the Philippines?
Objectives of the StudyGeneral ObjectiveTo develop an innovative, user-friendly e-commerce website for booking domestic flights in the Philippines, ensuring affordability, accessibility, and operational efficiency.Specific Objectives:Streamline the Booking Process:Simplify the user journey with intuitive navigation, quick filters, and clear booking steps.Integrate Secure Payment Systems:Support multiple payment methods, such as e-wallets (e.g., GCash, PayMaya), credit/debit cards, and bank transfers, with robust security protocols.Provide Comprehensive Flight Information:Offer detailed information, including flight schedules, airline policies, baggageallowances, and seat selection options, to enhance user confidence.Implement Advanced Monitoring Tools:Equip administrators with a real-time dashboard for tracking bookings, generating analytics, and managing user inquiries effectively.Generate Automatic Receipts:Send electronic receipts immediately after transactions via email or SMS to ensure transparency and professionalism.Optimize for Mobile Accessibility:Design a fully responsive interface compatible with smartphones and tablets, accommodating the needs of on-the-go users.Enhance Cost Transparency:Provide a detailed breakdown of charges, including base fare, taxes, and fees,to eliminate hidden costs and build trust.Incorporate Customer Support Features:Include a live chat option, comprehensive FAQs, and feedback forms to assist users and continuously improve the system.Support Scalability for Future Enhancements:Ensure the platform is scalable to include additional features like loyalty
programs, promotional offers, and partnerships with airlines.Significance of the StudyThe study contributes to the following groups:Travelers:1.Simplifies the booking process and reduces costs.2.Provides clear and detailed information, improving decision-making.3.Enhances user experience through intuitive design and accessibility.Airline Operators:1.Expands reach to domestic travelers through a targeted platform.2.Reduces manual workload by automating ticketing and payments.System Administrators:1.Improves efficiency with real-time monitoring tools and data analytics.2.Enables better customer support and issue resolution.Philippine Tourism Industry:1.Encourages domestic travel by offering an accessible and affordable booking system.2.Contributes to regional economic growth by promoting travel to lesser-known destinations.Technology and E-commerce Industries:1.Showcases the potential of user-centered design and modern technology in addressing local challenges.
Scope and DelimitationsScope:1.The platform is limited to domestic flight bookings within the Philippines.2.Core features include secure payment systems, automated receipt generation, detailed flight information, and user-friendly navigation.3.The system will prioritize affordability, accessibility, and transparency.4.The project is designed for web and mobile use, ensuring compatibility with various devices.Delimitations:1.The system does not include international flight bookings or real-time integration with airline operations.2.Partnerships with airlines and travel agencies will be explored in later stages.3.The success of the platform depends on user adoption and support from localairlines.By addressing these parameters, the platform aims to bridge the gap between current systems and the needs of Filipino travelers, promoting a modern and inclusive approach to domestic travel.