Improving Employee Involvement in System Changes at AVC
School
DeVry University, New Jersey**We aren't endorsed by this school
Course
ACCOUNTING 454
Subject
Management
Date
Dec 12, 2024
Pages
2
Uploaded by jdaiuto629
The new computer system at Audio Visual Corporation (AVC) caused several problems, particularly due to the lack of involvement from employees who were directly affected by the changes. One major issue was that departments such as production, payroll, and inventory weren’t consulted during the system’s design. As a result, the system didn’t align well with the day-to-day needs of these departments, leading to confusion, inefficiencies, and frustration. Another problem was the reduction in the workforce, which left remaining employees with heavier workloads. This not only increased the chances of mistakes, particularly in production documents, but also caused low morale. The system also led to centralized decision-making, which took away the ability of department managers to make decisions based on their own understanding of their departments. This lackof autonomy left managers feeling disempowered and disconnected. Finally, the focus on the technology itself, without considering the impact on employee satisfaction and operational efficiency, made it harder for staff to adapt and accept the changes.AVC could have avoided these issues by involving department managers and employees in the design and planning process. This would have helped ensure the system was tailored to the actual needs of the staff who would be using it. If workforce reductions were necessary, AVC should have ensured that remaining employees were properly trained and supported to handle the additional workload. This would have made the transition smoother and reduced errors. Going forward, AVC should adopt a more collaborative approach when implementing new systems, involving those affected in the decision-making process. This would ensure that the system works well for everyone and doesn’t disrupt operations or employee morale.Additionally, regular training and support, along with clear communication
throughout the transition, would help prevent future issues and ensure that the stafffeels more involved and valued during times of change.