Analyzing Success: Key Metrics for High-Performing Organizations
School
University of Nairobi**We aren't endorsed by this school
Course
BA 103
Subject
Information Systems
Date
Dec 11, 2024
Pages
2
Uploaded by ChiefFrogMaster1261
Discussion ResponsesResponse to Nancy KinnerHelloIt seems that the views on successful organizations and how they have changed are similar although there are some differences. As I had indicated, my initial focus for successful organizations was based on financial metrics. Similarly, you had the same view of financial metrics. However, you have added the customer/market factors and internal processes which I believe are very crucial. As the course progressed, I identified metrics that are crucial in the modern business environment. They include customer satisfaction, sustainability, innovation, and employee satisfaction. This is not very much different from your view of long-term success and sustainability. I agree with your view on factors and trends for building successful teams andorganizations. Learning and growth form the basis of a successful organization. Response to Ellen RoseHello,The views on identifying a high-performing organization are divergent and similar. In terms of similarity, you have identified financial metrics, employee satisfaction and retention rate, customer loyalty, quality, and sustainability as the determinants of a high-performing organization. The difference in the views occurs in my view that I came to understand that metrics like customer satisfaction, employee satisfaction, and sustainability are the basis of the contemporary business environment. Generally, not much was different in our assessment of high-performing organizations. I agree with your views on the factors and trends for building
successful teams and organizations. For instance, I agree that communication is the key to building successful teams and organizations.