Transforming Maintenance Operations with Lessen360 Efficiency
School
Villanova University**We aren't endorsed by this school
Course
MBA 8100
Subject
Management
Date
Dec 12, 2024
Pages
2
Uploaded by MegaKingfisherMaster856
[Opening]●Envision a future where our maintenance teams are not being bogged down by unnecessaryadministrative-type tasks and decision-making, rather they are freed up to focus on activities thathave the greatest impact on our customer experience. With Lessen360, we have the opportunity totransformourmaintenanceprocessesandachieveunprecedentedefficienciesthroughtheircutting-edge AI-powered software. This initiative goes beyond adopting new technology; it is aboutoptimizing our maintenance operations and enhancing our competitive standing within the industry.[Problem Statement]●As you have spoken passionately about, to maintain a competitive edge among our REIT competitors,it is crucial that we enhance our property maintenance tech stack.●Our current maintenance operations, reliant on SMRT Operations since 2018, suffer frominefficiencies and end user dissatisfaction due to frequent bugs and outages of the software. Thisoutdated tech stack undermines our competitive edge against REIT competitors, highlighting astrategic need for improvement.[Solution]●I recommend replacing SMRT OperationsRecommendation●To address this crucial business need, I recommend that we move beyond the current pilot phase inDenver, and implement Lessen360 across our entire portfolio.●With the plan to fully replace SMRT Operations by the end of Q3 2026.●Proof of Concept:As you know, in Q3 we ran a 3-month pilot in Denver to test Lessen360's impacton maintenance and efficiency. The data analyzed from the pilot revealed projected annual savings of$23.82 per unit. When extrapolated to consider the impact when we are fully deployed, this translatesto $1.7M in annual cost savings●This proof of concept has demonstrated Lessen360's potential to transform our processes. This setsthe stage for a full rollout starting in 2025.[Implementation Plan]●The transition will take place over six phases across 18 months, starting in Q1 2025. We'll begin withcompleting our business needs analysis, already underway, by the end of Q1. Then, we'll focus onintegrations and move into deployment planning in Q2. This structured approach ensures an efficientand effective rollout.●Q3 2026 will mark the conclusion of the transition
●Key stakeholders include Ops Strategy as the Project Manager, with heavy reliance on the IT groupduring the business needs and integration phases. The training and communications team willactively participate in planning for deployment.[Potential Risks and Mitigation]●Despite Lessen's higher annual cost of $585K compared to SMRT Operation's $290K, I believe theinvestment is justified by the projected $1.7M in annual savings.●Potential risks, such as IT resource constraints and stakeholder resistance, will be mitigated throughcareful planning, stakeholder engagement, and comprehensive training programs to ensure a smoothtransition.Closing●Lessen360 is a next-generation solution that aligns with our goals, enhances efficiency, and supportsfuture growth. It addresses current challenges we face with SMRT Operations and positions us forlong-term success.●The recent pilot showed significant efficiency and collaboration improvements, reinforcing ourconfidence in full implementation and projecting $1.7M in annual savings, a material reduction inoperating costs.●I seek your approval to execute a formal contract with Lessen360, given its strategic benefits andlong-term efficiencies. Your support is crucial for leading industry trends and achieving our goals. I'mexcited about the potential this holds for our organization.END OF DRAFT