HLTWHS002 PPT.v1.0
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School
King's Own Institute**We aren't endorsed by this school
Course
NURSING CHCCSM006
Subject
Information Systems
Date
Dec 19, 2024
Pages
104
Uploaded by Educator662693
©Ridge International College , RTO Code 45472Level 5, 85 Queen StreetMelbourne-3000, AustraliaEmail: info@ridge.edu.auPhone: 03 9620 7738RTO Code: 45472HLTWHS002Follow safe work practices for direct client care
©Ridge International College , RTO Code 45472Follow safe work practices for direct client care•Follow workplace policies and procedures for safe workpractices
©Ridge International College , RTO Code 45472Your organisational policies should clarify:•Objectives for the achievement of health and safety standards•Details of the steps that should be taken to meet health and safetyaims•Schedules for the completion of health and safety objectives•Details of how the policies should be reviewed•The specific responsibilities of managers and other staff members.
©Ridge International College , RTO Code 45472You may have organisational procedures for:•Dealing with aggressive and potentially dangerous behaviour•Organising evacuations•Inspecting and monitoring the workplace•Training and reviewing the knowledge of employees.
©Ridge International College , RTO Code 45472Legal responsibilities•Thorough research should be undertaken, to ensure that you are fullyaware of the relevant laws and practices•The aim of your policies and procedures should be to eliminate orminimise the potential impact of hazards in the work place•Safe work practices may include the substitution of chemicals withless harmful alternatives and the isolation of areas where employeesare at considerable risk.
©Ridge International College , RTO Code 45472Employers must provide their staff with:•Safe premises•Safe machinery and materials•Safe systems of work•Information, instruction, training and supervision•A suitable working environment and facilities.
©Ridge International College , RTO Code 45472Infection control•When you have identified infection risks, you must respond to themaccording to infection control policies that are based and Statelegislation, National Standards and local regulations•Think about how you can eliminate hazards, where reasonable – thiscould involve changing certain work methods•Take time to read through your organisation's policies and proceduresin relation to immunisation and infection control.
©Ridge International College , RTO Code 45472Follow safe work practices for direct client care•Identify existing and potential hazards in the workplace,report them to designated persons, and record themaccording to workplace procedures
©Ridge International College , RTO Code 45472Identifying hazards and risks•Health and safety hazards may be apparent in numerous areas of thework environment•There will different levels of risk associated with each of these hazards•You are advised to carry out regular inspections and identify signs ofdanger•Some hazards and long term risks may not be immediately obvious•However, research can be undertaken and employees asked fordetails of any concerns.
©Ridge International College , RTO Code 45472You may arrange the following consultations:•Tool box talks•Production meetings•Team meetings•Regular informal discussions.
©Ridge International College , RTO Code 45472Sources of risk to personal safety can include:•Alcohol and/or drug use•Behaviours of concern•There are risks associated with access to work (car parkingwould be an example), access to private homes, and theperformance of work•Incident reports may be used to identify situations with a higherrisk of threat and client related. They may include informationregarding care plans and case management meetings•Working new, isolated, and/or potentially unstableenvironments.
©Ridge International College , RTO Code 45472Workplace hazards:•Biological hazards, including body fluids, contaminated food, soiledclothing and linen, clinical waste, syringes, and other 'sharps'•Chemicals, such as toxic or hazardous substances, gases and liquidsunder pressure, and certain cleaning chemicals•Electrical hazards related to use of equipment and faulty wiring•Equipment including suitability for purpose and fitness for use
©Ridge International College , RTO Code 45472Workplace hazards:•Personal threat, such as through behaviours of concern of clientsand/or visitors•Work organisation issues such as shift work or irregular hours/on call•Work-related environment, such as underfoot, lighting, space, noise,air quality, furniture/fittings, and car parking•Work-related stress.
©Ridge International College , RTO Code 45472Different types of risk:•Environmental: these are caused by threats in the physicalenvironment, such as trip hazards, fire hazards, contamination andother accidents. Potential hazards should be identified and minimisedwhenever possible.•Client-based: this can range from clients becoming violent, or threatswhich may be made by someone in your care. There may be aninfection risk, or injury sustained while moving/helping a client.
©Ridge International College , RTO Code 45472Different types of risk:•Staff-based: this can range from other staff being violent, unfit forwork, or negligent. Staff should be monitored and trained inpreparation for such events.•People-based: this involves other people and can range from clients’families to the general public. This can cause numerous risks, frominfection, to a person’s dog being out of control.
©Ridge International College , RTO Code 45472Communication methods:•Written:onotesomemosoemailsoreport forms•Verbal:oface-to-faceophone callovoicemail.
©Ridge International College , RTO Code 45472Follow safe work practices for direct client care•Identify any client-related risk factors or behaviours ofconcern, report them to designated persons, and recordthem according to workplace procedures
©Ridge International College , RTO Code 45472These factors should be taken into consideration:•The times at which there is a significant risk ofchallenging behaviour•The environments in which employees and customersare at the greatest risk•The arrangement and allocation of resources to helpemployees deal with aggressive behaviour•Opportunities for training staff in the different ways ofminimising risk and overcoming challengingbehaviour.
©Ridge International College , RTO Code 45472Employees should know how to:•Identify signs of behavioural change and aggression•Monitor and deal with various challenging scenarios in the workplace•Negotiate and establish reasonable limits in response to concerningbehaviours•Decide which actions to take as a consequence of challengingbehaviour.
©Ridge International College , RTO Code 45472Deal with distressed and angry customers in the following ways:•Apologise•Sympathise•Accept responsibility•Identify means of assistance.
©Ridge International College , RTO Code 45472Organisational procedures for managing risks include:•Client assessment documents and care plans•Communication, consultation, and issue resolution procedures•Hazard management documents•Hazard and incident reporting and investigation•Hazard management policies and procedures•Human resources management procedures, such as harassmentand grievance procedures•Job procedures and work instructions; including medicationspolicy and procedures.
©Ridge International College , RTO Code 45472Organisational procedures for managing risks include:•Other related procedures; including waste management andsecurity•Post incident/injury management; such as first aid, criticalincident debriefing, compensation, and return to work•Strategies for reducing the amount of manual handling requiredand manual handling risk•Supporting people with behaviours of concern.
©Ridge International College , RTO Code 45472Incidents or suspicions:•Abuse:oassaultonegligenceoneglect•Staff that are unfit for work:othrough drinkothrough drugsothrough tirednessothrough lack of training.
©Ridge International College , RTO Code 45472Incidents or suspicions•Sexual misconduct:oinappropriate relationships with clientsosexual misconduct with clients•Missing residents.
©Ridge International College , RTO Code 45472You can report workplace hazards:•Verbally:oface to faceotelephone call•Written:omemoonotesoreport forms.
©Ridge International College , RTO Code 45472Follow safe work practices for direct client care•Follow workplace policies and procedures to minimise risk
©Ridge International College , RTO Code 45472Health and safety policies•Health and safety policies may be created specific to your entireorganisation and the work carried out within separate departments•You should include details of how to manage the different workingenvironments for optimum safety•There should also be details of the responsibilities designated todifferent members of the workforce.
©Ridge International College , RTO Code 45472Health and safety policies•Employees with knowledge of various health and safety issuesshould contribute to the policies•Health and safety policies should apply to various types ofwork and be written in accordance with the WHS Act•Methods should be established for the identification andremoval of hazards in the workplace•It is also important to produce response documentation,highlighting details of incident investigation, notification andways of dealing with emergencies.
©Ridge International College , RTO Code 45472You may identify the following means of minimising risk:•Ensuring that employees/customers aren’t exposed tohazards•Developing low risk work practices•Providing protective equipment•Integrating care and treatment facilities within theworkplace•Discussing risks with employees.
©Ridge International College , RTO Code 45472Hierarchy of risk control:•Level One controls:oeliminate hazards•Level Two controls:osubstitute the hazard with something saferoisolate the hazard from peopleouse engineering controls•Level Three controls:ouse administrative controlsouse Personal Protective Equipment (PPE).
©Ridge International College , RTO Code 45472Follow safe work practices for direct client care•Identify and report incidents and injuries to designatedpersons according to workplace procedures
©Ridge International College , RTO Code 45472You should be aware of the following causes:•Fatigue•Stress•Slips•Trips•Unsecured objects•Lifting•Aggressive behaviour•Unexpected collisions.
©Ridge International College , RTO Code 45472Dealing with incidents•You should never attempt to deal with a serious issue, unless you’vebeen provided the necessary authorisation, or training•You should complete the tasks that you are trained for, in accordancewith your moral and legal responsibilities.
©Ridge International College , RTO Code 45472Reporting incidents and injuries•It is important to take details of the incident date,time, and location•You should also record the names of witnesses whomay be able to provide helpful information•It is also important to comply with legislationregarding the report of serious incidents and injuries•There will be different levels of investigation basedupon the likelihood of recurrence and the potentialimpact of similar events in the future.
©Ridge International College , RTO Code 45472Follow safe work practices for manual handling•Follow manual handling procedures and work instructions forminimising manual handling risk
©Ridge International College , RTO Code 45472Work instructions may be:•In a community language•In English•Provided visually, e.g. video, WHS signs, symbols, and other pictorialpresentations•Verbal•Including care plans associated with risk management•Written.
©Ridge International College , RTO Code 45472Lifting a heavy object: •Plan the lift•Hold the item close to you•Stand properly•Hold/support the weight properly•Don’t bend your back•Don’t twist.
©Ridge International College , RTO Code 45472Follow safe work practices for manual handlingIdentify manualhandling hazards andreport in line withworkplace procedures
©Ridge International College , RTO Code 45472Manual handling•Manual handling may be an unavoidable part your job•You will be expected to account for heavy lifting risks and hazards•It is essential to provide appropriate training for lifting and carryingitems in the workplace•Workers must take responsibility for following instructions andguidance, for the purpose of avoiding injuries and accidents.
©Ridge International College , RTO Code 45472Different types of manual handling:•Moving people•Carrying manageable items•Moving heavy or bulky items•Postural movements.
©Ridge International College , RTO Code 45472Preventing injury and using assistive aids•You should be aware that there are many dangers associated withmanual handling•There are also a wide variety of injuries and accidents that occur as aresult of poor handling techniques•However, there is a good selection of equipment available for workersare required to lift and move heavy goods.
©Ridge International College , RTO Code 45472Suitable equipment in the care industry:•Client hoists•Slide sheets•Standing lifters•Riser/recliner beds•Bath hoists•Slings•Transfer boards.
©Ridge International College , RTO Code 45472Suitable equipment in the care industry:•Turntables•Wheelchairs•Lifting cushions•Other manual handling assistive devices.
©Ridge International College , RTO Code 45472Control measures may entail:•Changes to the load, or client•Changes to work organisation, or practices•Changes to workplace layout•Minimising amount of handling•Provision of equipment•Task-specific training.
©Ridge International College , RTO Code 45472Follow safe work practices for manual handling•Apply control measures for minimising manual handling risk
©Ridge International College , RTO Code 45472The risk factor of manual handling activities can be influenced by:•Duration and frequency of the task•Environmental conditions•Forces exerted•Movement undertaken•Postures adopted.
©Ridge International College , RTO Code 45472Risk assessment tools:•Charts•Checklists•Scales of danger•Questionnaires•And similar.
©Ridge International College , RTO Code 45472Follow safe work practices for infection control•Follow standard precautions as part of own work routine toprevent the spread of infection
©Ridge International College , RTO Code 45472Preventing the spread of infection •Preventing the spread of infection should be a priority for all careproviders and health care professionals•Preventative practices should be maintained at all times•Good habits and routines will become second nature.
©Ridge International College , RTO Code 45472Standard precautions can include:•Appropriate reprocessing and storage of reusable instruments•Aseptic technique•Personal hygiene practices, especially washing and drying hands, suchas before and after client contact•Safe disposal of sharps and other clinical waste.
©Ridge International College , RTO Code 45472Standard precautions can include:•Safe handling of sharps•Surface cleaning and management of blood and body fluid spills•Techniques to limit contamination•Use of Personal Protective Equipment.
©Ridge International College , RTO Code 45472Follow safe work practices for infection control•Recognise situations when additional infection controlprocedures are required•Apply additional precautions when standardprecautions alone may not be sufficient to preventtransmission of infection
©Ridge International College , RTO Code 45472Additional infection control measures may be required if:•A staff member is sick•A client is sick•There is an outbreak of a particularvirus, or similar•A service user is known to have aserious infectious condition, suchas HIV•You are treating a client for aparticular illness.
©Ridge International College , RTO Code 45472Additional infection control measures may be required if:•Your immune system is compromised for some reason•A condition has spread amongst the residents•There is an outbreak of parasites in the building•There is a particularly vulnerable client.
©Ridge International College , RTO Code 45472Additional precautions may include:•Additional use of Personal Protective Equipment•Dedicated equipment for each client, or as appropriate to workfunction•Special ventilation requirements.
©Ridge International College , RTO Code 45472Follow safe work practices for infection control•Identify risks of infection and report them according toworkplace procedures
©Ridge International College , RTO Code 45472You may be exposed to the following types of infection:•Bacteria/germs•Viruses•Skin rashes•Contagious diseases•Lice/parasites•Food poisoning•Campylobacter.
©Ridge International College , RTO Code 45472Infections typically happen in one of several ways, such as:•Airborne•Through skin contact•Through shared surfaces•Through bodily fluids•Through wounds.
©Ridge International College , RTO Code 45472Good practice:•Sterilising surfaces and equipment•Wearing Personal Protective Equipment (PPE), such as gloves•Covering your mouth when sneezing or coughing•Separating contagious people•Being aware of those who are sick•Washing hands.
©Ridge International College , RTO Code 45472Infection may result from contact with the following sources:•Food poisoning•Animals•Family members/friends/associates•Poor housing•Poor sanitation.
©Ridge International College , RTO Code 45472Contribute to safe work practices in the workplace•Raise WHS issues with designated persons according toorganisational procedures
©Ridge International College , RTO Code 45472Rights and responsibilities for WHS:•Employers and employees are subject to rights and responsibilities inthe workplace•This is to ensure the safety of all people affected and to establishmutually beneficial working arrangements•If employers provide a safe and supportive environment thenemployees can work in greater comfort•The employer will benefit, as people will spend less time away fromwork.
©Ridge International College , RTO Code 45472Employers must:•Provide a safe workplace•Provide safe equipment•Provide:otrainingoinformationoSupervision•Provide adequate and suitable facilities, where required•Check and maintain WHS systems and procedures•Provide PPE, where required.
©Ridge International College , RTO Code 45472Employees must:•Work safely•Wear PPE, where required•Follow safety procedures and requirements•Not destroy or compromise equipment and resources•Not interfere with safety equipment•Not act in a way that compromises their own safety, or that ofcolleagues, clients, and the public•Report any WHS.
©Ridge International College , RTO Code 45472Workplace issues and concerns can be discussed with:•Colleagues•Supervisors•Managers/team leaders.
©Ridge International College , RTO Code 45472Legislative requirements relating to WHS consultation and participation:•National Work Health and Safety Model•Current relevant State/territory WHS legislation•Relevant state/territory Manual Handling Code ofConduct.
©Ridge International College , RTO Code 45472Participate in workplace safety meetings, inspections and consultative activities•Participate in workplace safety meetings, inspections andconsultative activities
©Ridge International College , RTO Code 45472Employees may participate in the following:•Informal chats in the workplace•Discussions during tours of the workplace•Conversations about health and safety issues during general meetings•Toolbox talks•Focus groups.
©Ridge International College , RTO Code 45472Workplace inspections•Routine inspections should be carried out for the identification ofhazards and associated risks in the workplace•It is also important to assess the work of employees and ensure thatthey are fulfilling their duties•The inspections should be carried out by employees with considerableknowledge of health and safety issues relevant to the areas that theyare assessing.
©Ridge International College , RTO Code 45472These inspections may be carried out:•Safety tours – Involving general evaluation of the workplace•Safety sampling – Conducting sampling of potentially dangerousareas and practices•Safety surveys – Asking employees for perspectives on health andsafety•Incident inspections – Assessing the workplace after a seriousinjury/illness or near miss caused by lack of care and concern forhealth and safety.
©Ridge International College , RTO Code 45472Follow up•There should be an opportunity to discuss the findings of workplaceinspections•The inspectors may agree to go away and draw up plans for follow upaction•You may lack the time or resources to implement all of the suggestedimprovements•However, you should keep a record of the findings and producereports for circulation among the workforce.
©Ridge International College , RTO Code 45472Consultations may include:•Health and safety representatives – Designating personnel withresponsibility for consulting on the behalf of employees. They mayhighlight areas of concern, training requirements and demandedimprovements•Health and safety committees – Employees and managers who cometogether for the analysis and improvement of WHS measures.Workers may enlist the support of union representatives for theseconsultations.
©Ridge International College , RTO Code 45472You may use these forms of communication:•Intranet bulletins•Email•Team briefings•Regular newsletters•Video-conferencing.
©Ridge International College , RTO Code 45472Contribute to safe work practices in the workplace•Contribute to the development and implementation of safeworkplace policies and procedures in own work area
©Ridge International College , RTO Code 45472Participative arrangements can be:•Documented issue resolution processes•Easy access to relevant written workplace information•Formal and informal WHS meetings•Health and safety committees•Meetings called by Health and Safety Representatives.
©Ridge International College , RTO Code 45472Participative arrangements can be:•Other committees, such as consultative planning, and purchasing•Other means and processes for raising requests and concerns as wellas contributing suggestions and reports to management•Regular information sessions (using clear and understandablelanguage) on existing or new WHS issues•Team meeting and case management meetings.
©Ridge International College , RTO Code 45472Contribution in each instance may refer to:•Attendance at meetings•Behaviour that contributes to a safe workingenvironment which includes following WHS procedures•Identifying and reporting risks and hazards•Input to care plans•Listening to the ideas and opinions of others in the team.
©Ridge International College , RTO Code 45472Contribution in each instance may refer to:•Recommendations on changes to work processes, equipment orpractices•Sharing opinions, views, knowledge and skills•Using equipment according to guidelines and operating manuals.
©Ridge International College , RTO Code 45472Your organisation may use these prompts for information:•Moral and ethical obligation•Legal obligation•Mandatory notification•Organisation policy•Consideration•Request.
©Ridge International College , RTO Code 45472Your organisation may have the following systems and procedures:•Training staff•Having a report/feedback system•Following the law•Manual Handling Code of Practice•Providing lifting equipment•Providing PPE•Taking steps to prevent infection.
©Ridge International College , RTO Code 45472Your organisation may have the following systems and procedures:•Abiding by the law•Meeting restrictions and legislations•Working compliantly•Many more.
©Ridge International College , RTO Code 45472Reflect on own safe work practices•Identify ways to maintain currency of safe work practices inregards to workplace systems, equipment and processes inown work role
©Ridge International College , RTO Code 45472Monitoring and evaluating health and safety•It is important to establish means of monitoring health and safetyand reviewing the effectiveness of measures over time•You should consider the changing health and safety standards ofyour organisation in relation to the objectives that have been setout in your policies•Questions should be asked if you are not making the expectedlevel of progress•There should be numerous categories related to health and safetywithin your organisation.
©Ridge International College , RTO Code 45472You should create checklists specific to:•The use of personal protective equipment•The safety of different types of machinery•The storage of chemicals and other hazardous business items•Levels of cleanliness and tidiness in the working environment•The accumulation and removal of waste•The safety of procedures carried out in the workplace.
©Ridge International College , RTO Code 45472Safety audits•It may be deemed necessary to carry out a safety audit to ensure thatyour organisation is meeting the required standards•This may be carried out by a group of suitably knowledge staffmembers or an external agency•It will involve an analysis of your health and safety policies, workpractices and applicable legislation•A report will be compiled detailing any areas of non-compliance andthe recommended steps for improved health and safety.
©Ridge International College , RTO Code 45472Equipment assessments should be based on:•Manufacturer’s instructions•The extent to which employees rely on equipment•Environmental impacts (accounting for the effects of temperature,corrosion and weathering)•Understanding and skill shown when using the equipment•The potential impact of breakdown and malfunctioning.
©Ridge International College , RTO Code 45472Measures include:•Installing temporary guarding•Ensuring safe access•Providing suitable protective clothing and accessories•Using equipment under supervision•Arranging comprehensive training.
©Ridge International College , RTO Code 45472Ensuring the safety of work processes•Employees should be consulted for their perspectives on health andsafety issues•Your organisation should keep a record of any injuries or near missesthat occur as a result of dangerous activity in the workplace•It will be necessary to identify the need for improvement and carryout essential corrective action.
©Ridge International College , RTO Code 45472Ensuring the safety of work processes•You should provide guidelines for the completion of high riskprocesses in the workplace•Employees should be aware of the hazards and steps that should betaken for the assurance of safety•These instructions should be updated in accordance with the updateand introduction of new work practices•You may include details of appropriate PPE, essential process stepsand risk control methods.
©Ridge International College , RTO Code 45472Reflect on own safe work practices•Reflect on own levels of stress and fatigue, and report todesignated persons according to workplace procedures
©Ridge International College , RTO Code 45472Causes of stress and fatigue include:•Workers placing themselves under undue amounts of pressure tomeet high standards•The breakdown of relationships inside and outside the workplace•The exertion of considerable physical effort over sustained periods oftime•The level of mental effort required to complete work tasks•Environmental factors.
©Ridge International College , RTO Code 45472Employees may experience these symptoms of stress and fatigue:•Increased blood pressure•Chest pains•Palpitations•Stomach aches•Headaches•Sleep problems•Fatigue•Unusual behaviour.
©Ridge International College , RTO Code 45472Employees may experience these symptoms of stress and fatigue:•Lack of concentration•Depression•Anxiety•Irritability•Lack of confidence.
©Ridge International College , RTO Code 45472Negative impacts in the workplace•It is an unfortunate truth that stress and fatigue can haveoverwhelmingly negative impacts in the workplace•Employees who feel great pressure on a regular basis are unlikely tobe as productive as their colleagues•Stress and fatigue may also result in failure to turn up for work,diminished standards, increased risks of injuries and illnesses, andpoor morale•Stressed employees are likely to feel guilty and place increasingamounts of pressure on themselves.
©Ridge International College , RTO Code 45472Reporting procedures•It is important for employees to be able to report instance of stressand fatigue at the earliest opportunity•If such problems are rapidly identified then there will be a goodchance of developing effective solutions•There shouldn’t be any considerable fear regarding the consequencesof reporting stress and fatigue•Employees should be treated fairly, with the appropriate level ofrespect and dignity.
©Ridge International College , RTO Code 45472Organisational responsibilities•Some employees may be reluctant to provide details of stress andfatigue due to concerns about job security and follow up action•However, employers should make it clear that such personalcharacteristics may have significant impacts in the workplace•Appropriate means of support should be established, so thatemployees are able to overcome problems and continue performingtheir duties.
©Ridge International College , RTO Code 45472Reflect on own safe work practicesParticipate inworkplace debriefing toaddress individual needs
©Ridge International College , RTO Code 45472Debriefing in response to workplace incidents•The risk of workplace incidents varies, depending on the nature of theorganisations and the level of care taken by employees•Such events are bound to have a considerable impact on employees•Meetings and necessary support should be arranged for the benefit ofthe workforce.
©Ridge International College , RTO Code 45472These measures may be agreed:•Allowing time away from the workplace for recovery•Counselling within and outside the workplace•Thorough assessment of the working environment, to avoid anyrecurrences.
©Ridge International College , RTO Code 45472Your organisation may adopt these strategies:•Draw upon employee experiences to draw up a detailed account ofevents•Address any questions and concerns•Encourage open discussions about the incidents•Identify immediate requirements•Provide information on the different means of support•Organise further meetings for the purpose of assessing and evaluatingresponses.
©Ridge International College , RTO Code 45472Structure of incident debriefing•There should be general agreement regarding attendance atworkplace debriefings•Such sessions may begin with details of the agreed measuresimplemented subsequent to a negative event•Employees should be encouraged to air their views, without fear ofrecrimination•It will also be important to consider the results of follow up action inlight of agreed recovery objectives.
©Ridge International College , RTO Code 45472Other forms of debriefing•Debriefing sessions aren’t always organised in response to workplaceincidents•Many businesses organise regular debriefings for the purpose ofassessing the risk and progression of projects•Employees may be praised and rewarded for setting positive examplesin the workplace.
©Ridge International College , RTO Code 45472Summative AssessmentsSummative assessments consist of:•Skills assessment•Knowledge assessment•Performance assessment.Your assessor will provide you with further guidance on how and whereto complete these assessments.
©Ridge International College , RTO Code 45472Feedback•Did we meet our objectives?•How did you find this session?•Any questions?