CHCDIV001 Powerpoint.v1.0
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King's Own Institute**We aren't endorsed by this school
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NURSING CHCDIV001
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Dec 19, 2024
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©Ridge International College, RTO Code 45472Level 5, 85 Queen StreetMelbourne-3000, AustraliaEmail: info@ridge.edu.auPhone: 03 9620 7738RTO Code: 45472CHCDIV001 Work with Diverse People
©Ridge International College, RTO Code 45472Reflect on your own perspectives•Identify and reflect on own social and culturalperspectives and biases
©Ridge International College, RTO Code 45472Reflect on own perspectives•Identify and reflect on own social and cultural perspectives and biases•Numerous such biases exist, concerning cultural norms for colour, location of body parts, friend selection, concepts of justice, linguistic and logical validity, acceptability of evidence, and taboos. Cultural bias extends on many more fields in the global world. Ordinary people may tend to imagine other people as basically the same, not more or less valuable, attached emotionally to different groups and different land.
©Ridge International College, RTO Code 45472Reflect on own perspectives•Work with awareness of own limitations in self and social awareness•As we develop our self-awareness in terms of what triggers our emotional responses, we are then able to make different responses to others as we aren’t locked into an old pattern of responding. All leaders who want to improve their abilities to respond well in times of change need to develop their self-awareness and their ability to tune into others. •As you develop self-awareness you are able to make changes in the thoughts and interpretations you make in your mind. Changing the interpretations in your mind allows you to change your emotions. Self- awareness is one of the attributes of Emotional Intelligence and an important factor in achieving success.
©Ridge International College, RTO Code 45472Reflect on own perspectives•Use reflection to support own ability to work inclusively and with understanding of others•Most of us go through life viewing our experiences as isolated, unrelated events. We also view these happenings simply as the experiences they are, not as opportunities for learning. Reflection has many facets. For example, reflecting on work enhances its meaning. Reflecting on experiences encourages insight and complex learning. We foster our own growth when we control our learning, so some reflection is best done alone. Reflection is also enhanced, however, when we ponder our learning with others.
©Ridge International College, RTO Code 45472Reflect on own perspectivesIdentify and act on ways to improve own self and social awarenessBe mindful of your strengths and weaknesses - Self-aware individuals know their own strengths and weaknesses and are able to work from that space. Being mindful of this means that you know when to reach out for assistance, and when you are good on your own. Stay focused - Making connections with those around you is important. But you can't make those connections if you're distracted. Train yourself to focus for long periods of time without getting sucked into social media, emails and other small distractions.
©Ridge International College, RTO Code 45472DiversityDiversity may include:•Ethnicity, race and culture•Language•Religion, beliefs and customs•Personal history and experience•Gender and gender relationships•Age•Disability and special needs.•Sexuality.
©Ridge International College, RTO Code 45472Culture, race and ethnicityYou may have to consider:•Culture: A person’s way of life, including their customs and beliefs•Race: A person’s biological or genetic group, which is most oftendetermined by their skin colour•Ethnicity: A person’s identification with a social or cultural groupbased on shared experiences, tradition or nationality.
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefits•Value and respect diversity and inclusiveness across all areas of work•Diversity and InclusionWorkplace Diversity and Inclusion encompasses many positive aspects of life. It is about providing an inclusive workplace culture where all staff are valued recognised for their unique qualities, ideas and perspectives. It is about acknowledging the diverse skills and perspectives that people may bring to the workplace because of their gender, age, language, ethnicity, cultural background, disability, religious belief, sexual orientation, working style, educational level, professional skills, work and life experiences, socio-economic background, job function, geographical location, marital status and family responsibilities.
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefitsContribute to the development of work place and professional relationships based on appreciation of diversity and inclusivenessCultural Awareness•An essential skill in the provision of culturally appropriate services, cultural awareness entails an understanding of how a person’s culture may inform their values, behaviour, beliefs and basic assumptions. •Cultural awareness recognises that we are all shaped by our cultural background, which influences how we interpret the world around us, perceive ourselves and relate to other people. You don’t need to be an expert in every culture or have all the answers to be culturally aware; rather, cultural awareness helps you to explore cultural issues with your care recipients more sensitively.
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefits•Use work practices that make environments safe for all•Work practices must be put in place to consider a variety or cultures and diverse people. Work practices need to be encouraging and culturally appropriate, the work practices that are created within an organisation and followed by staff and management need to create a culturally and psychologically safe environment for all persons working within that environment. •Strategies should be put in place to avoid any cultural exclusion and avoid encouraging any culturally diverse discriminative behaviour.•Work practices that are culturally appropriate would be non -discriminatory and free of bias, stereotyping, racism and prejudice.
©Ridge International College, RTO Code 45472DisabilitiesTypes of disabilities include:•Mobility and physical impairments•Spinal cord disabilities•Head or brain injuries•Vision issues•Hearing issues•Cognitive or learning disabilities•Psychological disorders•Invisible disabilities.
©Ridge International College, RTO Code 45472Religious or spiritual beliefsPeople may express their religion through:•Prayer, which have certain requirements such as time or place•Dress, such as turbans or religious symbols•Food•Pilgrimages•Charity work or donations.
©Ridge International College, RTO Code 45472Gender•Gender is how people view themselves, either male or female. Notethat while sex is biological, gender is cultural or social. Some peoplemay identify as the opposite gender to the one they were born as,and are known as transgender.•The term intersex issued to describe people whose biology doesn’tclearly fit into either gender.
©Ridge International College, RTO Code 45472GenerationsPeople in Australian society are often divided by age into generations including:•Teenagers/millennials.•Young married couples•Generation X•Vietnam Veterans•Older people•Retirees•Baby Boomers.
©Ridge International College, RTO Code 45472Sexual orientation•A person’s sexual orientation is who they are sexually attracted to. It iscommonly divided into heterosexual (opposite sex), homosexual(same sex) or bisexual (both sexes.) Although a person’s orientationrarely causes issues in the workplace, other people may take offenceto it and discriminate against them because of it. This is known ashomophobia.
©Ridge International College, RTO Code 45472Indigenous Australians•Aboriginal and Torres Strait Islander people are not a homogenousgroup; they are diverse and culturally different within themselves andhave unique customs, cultural beliefs, languages, family structuresand ceremonies. This may mean adapting what you offer and howyou behave to meet their needs and preferences.
©Ridge International College, RTO Code 45472Human rights•Human rights are the universal rights which all people are entitled to.If you cannot resolve a case of discrimination or racial hatred, youneed to make a complaint to the Australian Human RightsCommission.•The Racial Discrimination Act 1975 ensures that Australians of allbackgrounds are treated equally and afforded the sameopportunities.
©Ridge International College, RTO Code 45472Social perspective and biasesA person’s social perspective is how they view the world around them.It is learned as a result of their experiences and influences, such asfamily and friends.Bias may manifest in various ways, including:•Discrimination•Unfair workplace treatment•Stereotyping•Racial or offensive language.
©Ridge International College, RTO Code 45472Identifying biasOften biases are unconscious and we act on them without thinking. Toidentify the bias, you need to become conscious of them. One methodof doing this is using word association to describe various people. Writedown the first thing that comes to mind.Cues for the word associate may include:•A person with crutches•An Aboriginal man•A gay couple.
©Ridge International College, RTO Code 45472Reflecting on bias•You could adapt the cues for people you are likely to encounter inyour role, or have another person suggest them.•Continue to identify your thoughts whenever you meet someone of adifferent race, culture, sexuality, religion or gender. Ask yourself whyyou think this way and whether it’s fair.
©Ridge International College, RTO Code 45472Reflect on your own perspectives•Work with awareness of own limitations in self and socialawareness
©Ridge International College, RTO Code 45472Limits in awarenessYou should always try to be aware that:•There may be subjects of which you don’t have sufficient or up-to-date knowledge•Other people may have different perspectives to you;•People have social biases of their own•Society changes and what is considered a bias will evolve.
©Ridge International College, RTO Code 45472Limits in awarenessSocial awareness may include:•Various groups’ history•Groups’ current situation and the issues facing them now•Common ways of life and values within the group•Taboos and offensive topics to the group.
©Ridge International College, RTO Code 45472Reflect on your own perspectives•Use reflection to support own ability to work inclusively andwith understanding of others
©Ridge International College, RTO Code 45472Reflecting on abilities•During interactions with clients or other employees in the workplace,you should refrain from imposing your values, beliefs or attitudes onthem. It is important to maintain non-judgemental practice. Thismeans you don’t make moral judgements (e.g. “That is wrong orimmoral”) that don’t affect the person’s wellbeing.
©Ridge International College, RTO Code 45472Reflecting on abilitiesValues and beliefs may come from:•Religion•Culture and traditions•Life events•Employment•Education•Media•Lifestyle choices•Political beliefs.
©Ridge International College, RTO Code 45472Reflect on your own perspectives•Identify and act on ways to improve own self and socialawareness
©Ridge International College, RTO Code 45472Improving awarenessStrategies to improve bias include:•Cross cultural work teams•Cross cultural employee representation on committees•Workplace free of culturally insensitive literature, posters, signage•Inclusion in decision-making.
©Ridge International College, RTO Code 45472Professional development opportunitiesProfessional development opportunities are opportunities for improvingperspective provided by the organisation. They may help you to workmore inclusively with people.These may include:•Coaching/mentoring•Skills training•Professional development schemes.
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefits•Value and respect diversity and inclusiveness across all areas ofwork
©Ridge International College, RTO Code 45472Benefits of diversity•Diversity has many benefits in the workplace. It allows people fromdifferent backgrounds with various skills to contribute.•For example, in a customer service organisation, having people ofdifferent cultures can allow them to relate easier to a wider range ofcustomers.
©Ridge International College, RTO Code 45472Benefits of diversityYou can respect diversity by: •Acknowledging its importance in the workplace•Supporting initiatives to promote and utilise diversity•Encouraging inclusive hiring practices•Getting to know others in the workplace and theirexperiences/potential.
©Ridge International College, RTO Code 45472Inclusiveness•A workplace that is inclusive makes all its employees feel welcome,regardless of their race, religion, disabilities or sexuality.•Behaviour that is inclusive will ensure that all work members areinvolved in relevant work tasks without discrimination. For example, awork meeting that is supposed to include all members of a work teamshould not exclude team members due to age/race/gender, etc.
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefits•Contribute to the development of work place and professionalrelationshipsbasedonappreciationofdiversityandinclusiveness
©Ridge International College, RTO Code 45472Workplace relationships•Professional relationships are the building blocks of communication inthe workplace, regardless of diversity.Important characteristics of workplace relationships are:•Trust•Mutual respect•Mindfulness•Effective communication.
©Ridge International College, RTO Code 45472Workplace relationshipsTo coach others to develop better professional relationships, you could:•Encourage employees to spend more time with each other•Talk about their experience and areas of expertise•Resolve disagreements properly.•Develop their active-listening and teamwork skills
©Ridge International College, RTO Code 45472Appreciate diversity and inclusiveness, and their benefits2.3 Use work practices that make environments safe for all
©Ridge International College, RTO Code 45472Safe work practices•Your own workplace may or may not be a culturally safeplace. Therefore, you will need to evaluate the extent towhichitimplementsculturallysafepractices.Istheworkforce educated on different cultures, and are therepolicies and procedures in place to prevent discrimination?
©Ridge International College, RTO Code 45472Safe work practicesWork practices that you should ensure are suitable may include:•Dealing with persons of diverse race, ethnicity, class, ability,sexual preference and age•Compliance with duty of care policies of the organisation•Collection and provision of information•Communication•Provision of assistance•Contact with families and carers.
©Ridge International College, RTO Code 45472Safe work practices•Cultural safety is the principle of making all people feel safe in theworkplace, regardless of race, ethnicity or any other factor.•Culturally unsafe practices are those which diminish, demean ordisempower the cultural identity and wellbeing of an individual.
©Ridge International College, RTO Code 45472Safe work practicesThe principles of cultural safety are:•Improve the health and wellbeing of others•Empower the users of a service•Recognising inequalities in various areas•Avoid bias towards certain cultures.
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations3.1 Show respect for diversity in communication with all people
©Ridge International College, RTO Code 45472Demonstrating respect•It is important to demonstrate respect whenever you communicate withpeople. This could be the difference between somebody coming awayfeeling satisfied with the communication and them feeling as though youdidn’t value their communication at all. This applies for all forms ofcommunication.
©Ridge International College, RTO Code 45472Demonstrating respectMethods of demonstrating respect include:•Getting spellings/pronunciation correct•Acquiring necessary aids•Using generic language•Learning cultural standards.
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations3.2 Use verbal and non-verbal communication constructivelyto establish, develop and maintain effective relationships,mutual trust and confidence
©Ridge International College, RTO Code 45472CommunicationBarriers to communication include:•Resistance due to lack of trust•Preconceptions•Attitude differences•Stress•Illness or pain•Lack of common ground•Lack of empathy for the other person•Cultural, religious and social differences.
©Ridge International College, RTO Code 45472CommunicationBe aware of how you should vary communication for different groups.For example, when talking with Aboriginal people, you should avoid:•Persistent questioning•Direct questioning•Loud voices•Lengthy eye contact•Invading their personal space.
©Ridge International College, RTO Code 45472The RESPECT strategy•Recognise how what you’re saying is coming across•Eliminate negative words and phrases from your vocabulary•Speak with people, not at them.•Practice appreciation.•Earn respect from others by modelling respectful behaviours yourself•Consider others’ feelings before speaking and acting•Take time to listen. Don’t interrupt.
©Ridge International College, RTO Code 45472CommunicationTo display respect, you should:•Actively listen and respond to their needs•Respect all people and involve them in important decision-makingsituations•Respect people’s cultural values, protocols and methods of doingbusiness•Use appropriate language.•Where a language barrier exists, use effective strategies tocommunicate in the most efficient way possible
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations3.4 Seek assistance from interpreters or other personsaccording to communication needs
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations•Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence•Non-verbal communication•Non-verbal communication consists of facial expressions, posture and gestures. A large portion of our daily communication is non-verbal. Every day we respond to thousands on nonverbal cues and behaviour including postures, facial expression, eye gaze, gestures and tone of voice. •To be able to understand and use nonverbal communication or body language is a powerful tool that can help you connect with others, express what you really mean and build better relationships.
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations•Where a language barrier exists, use effective strategies to communicate in the most efficient way possible•Sometimes we are misunderstood or don’t receive the message in a way that someone else intended us to receive it. It is therefore important that we seek feedback to check that the message sent is clearly understood.•Misunderstandings may occur when working with people who are different to us as we may not understand some for their cultural values and beliefs that influence how they give and receive information.•The key to becoming an effective communicator is to be a good listener. Good manners are also essential when working with people from different cultures as good manners promote a spirit of co-operation and harmony between other co-workers.
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations•Seek assistance from interpreters or other persons according to communication needs•Bilingual staffs, staff interpreters, outside interpreter services (previously contracted for), volunteer community interpreters (through formal arrangement), and/or telephone services may be used. In accordance with the recommendations management should not require, suggest, or encourage persons to use friends, family members, or minor children as interpreters.
©Ridge International College, RTO Code 45472Communicate with people from diverse backgrounds and situations•Show respect for diversity in communication with all people•Communication consists of a simple process of someone sending a message, another person receives it, understands it and may send back a response. But sometimes communication is not always that simple. •Many people aren’t aware of their culture until they meet someone from a different culture. This is where differences may be apparent such as language, hand gestures, accents, way of dressing, way of behaving etc.
©Ridge International College, RTO Code 45472Good cross cultural communication•Learn and use key words in the person’s own language•Use visual aids, gestures and physical prompts•Use only qualified language interpreters•Provide all information relating to key service deliverycontexts in the person’s own language•Accept that it may be necessary to use alternativeforms of communication•Understand that limited proficiency in English doesnot reflect an individual’s level of intelligence.
©Ridge International College, RTO Code 45472Communication checklist•Make the environment conducive to communication – avoid placeswith too much background nose, distractions or likely interruptions•Speak clearly, but do not raise your voice•Speak slowly, repeat if necessary, and check the person’sunderstanding•Adapt the pace of conversation to suit the person’s needs.
©Ridge International College, RTO Code 45472Communication checklist•Use words your listener is likely to know and avoid jargon and slang•Do not speak ‘pidgin English’ – this can actually make it harder for theperson to understand you•Avoid jokes, irony, satire and sarcasm, as these may be lost intranslation and misunderstood•Use the active rather than the passive voice.
©Ridge International College, RTO Code 45472Communication checklist•Give instructions in clear, logical sentences and present one topic at atime•Gauge how much people are likely to remember•Give the speaker plenty of time to respond at their own pace•Listen.
©Ridge International College, RTO Code 45472Communication checklist•Give clues through your body language•Do not exclude the person from discussion because others with betterEnglish are present•Be considerate of the person as an individual.Working Cross Culturally: A Guide, Multicultural Communities Council of SA Inc. and MulticulturalAged Care Inc. (September 2005)
©Ridge International College, RTO Code 45472Interpreters•With increasing diversity in Australian society, it is more common tocome across people who you don’t share a language with or whoaren’t fluent in your language. In these situations, you may be able torely on interpreters.•You will need to know the available interpreter resources available toyour organisation and its needs, so you can employ them asnecessary.
©Ridge International College, RTO Code 45472Interpreters•The Translating and Interpreting Service (TIS) National provides freeinterpretation services to non-English speaking Australian citizens orpermanent residents who need to communicate with approved groups andindividuals.
©Ridge International College, RTO Code 45472InterpretersResources for interpreters may include:•Laptops•Tablet computers•Augmentative and alternative communication aids•Projectors/monitors•Mobile phones•Internet.
©Ridge International College, RTO Code 45472Interpreters•A cultural broker is someone who facilitates people form oneculture crossing over to another. In other words they act as amediator between people/groups of different cultures, to enableeffective communication and reduce conflict. They act as morethan just an interpreter; in colloquial terms, they would be knownas a "middle man".
©Ridge International College, RTO Code 45472Promote understanding across diverse groups•Identify issues that may cause communicationmisunderstandings or other difficulties•Where difficulties or misunderstandings occur, considerthe impact of social and cultural diversity
©Ridge International College, RTO Code 45472Promote understanding across diverse groupsIdentify issues that may cause communication misunderstandings or other difficultiesCommunication Misunderstandings•Misunderstandings occur in all communication, even between people from the same cultural and linguistic background. We cannot expect to get it right all of the time. Even when we are thoroughly aware of all the barriers to effective cross-cultural communication and make use of available aids and tools to assist us in communicating with people from cultural and linguistic backgrounds different to our own, misunderstandings will occur.
©Ridge International College, RTO Code 45472Promote understanding across diverse groupsWhere difficulties or misunderstandings occur, consider the impact of social and cultural diversity•All individuals within your workplace have a responsibility towards building a socially inclusive workplace. Ensuring all your employees have the right attitudes and behaviours towards others and your customers and clients is essential to a productive workplace. •As a minimum, all employees should have a good understanding of the diversity of Aboriginal and Torres Strait Islander cultures, the impacts of our shared history since European settlement, and how government policies and social attitudes continue to affect Aboriginal and Torres Strait Islander people today.
©Ridge International College, RTO Code 45472Promote understanding across diverse groupsMake an effort to sensitively resolve differences, taking account of diversity considerations•Working in a diverse environment with team members consisting of different age groups, gender, race, language and nationality can lead to many differences within the workplace. Management need to put in place strategies to resolve these differences and allow employees to work together in a safe comfortable environment.•Successful management are willing to work on diverse group differences they perceive and the effect it has on behaviour and work performance.
©Ridge International College, RTO Code 45472Promote understanding across diverse groupsAddress any difficulties with appropriate people and seek assistance when required•If an employee is experiencing problems with the behaviour of their co-workers, managers or supervisors, there are different strategies they can take to deal with unfair treatment at work.•If a person believes they are discriminated against on the basis of your diversity, or that you have witnessed this kind of behaviour in others, then there are places and people you can go to for help and support.•Employees should first find out about the companies’ grievance procedures. It may be useful to contact the human resources department about this. If the problem cannot be resolved internally they the case may have to be investigated further.
©Ridge International College, RTO Code 45472Communication difficultiesDue to people’s diverse backgrounds, you may encountercommunication problems or misunderstandings.Issues that cause problems may include:•Jargon and slang•Unclear organisation rules and protocols•Written information•Variations in expected behaviour.
©Ridge International College, RTO Code 45472Impact of diversityPeople who are in minorities are more vulnerable to a range of issuesthat may affect their communication.Consider whether they’ve experienced:•Discrimination•Racism, sexism or homophobia•Bullying•Physical or mental health problems•Unemployment•Homelessness.
©Ridge International College, RTO Code 45472Impact of diversityInfluences on Australian society that may affect people’s response to diversity may include:•Religion•Media•Recent news•People’s individual upbringing•Communities•Changing attitudes.
©Ridge International College, RTO Code 45472Protective factorsThe following are protective factors that can reduce the risk of threats often faced by marginalised groups:•Education•Employment•Supportive family and community•Understanding the language•Ability to practice their culture openly•Writing and reading skills.
©Ridge International College, RTO Code 45472Promote understanding across diverse groups4.3 Make an effort to sensitively resolve differences, takingaccount of diversity considerations4.4 Address any difficulties with appropriate people and seekassistance when required
©Ridge International College, RTO Code 45472Resolving difficultiesStrategies to resolve difficulties may include:•Negotiation of culturally appropriate guidelines•Identification of appropriate mediators•Negotiating a workplace code of practice.
©Ridge International College, RTO Code 45472Resolving difficultiesYou may need to seek additional resources, such as:•Language interpreters•Cultural interpreters•The person’s family, friends or carers•Communication training•Diversity awareness programs.
©Ridge International College, RTO Code 45472Summative AssessmentsSummative assessments consist of:•Skills assessment•Knowledge assessment•Performance assessment.Your assessor will provide you with further guidance on how and whereto complete these assessments.
©Ridge International College, RTO Code 45472•Did we meet our objectives?•How did you find this session?•Any questions?Feedback