4. Using the guiding principles
.pdf
School
Addis Ababa University**We aren't endorsed by this school
Course
IT 11
Subject
Management
Date
Dec 19, 2024
Pages
8
Uploaded by DukeLeopardMaster1223
The guiding principlesUsing the guiding principles
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management2.1 Describe the nature, use and interaction of the guiding principles2.2 Explain the use of the guiding principles:a) Focus on valueb) Start where you arec) Progress iteratively with feedbackd) Collaborate and promote visibilitye) Think and work holisticallyf) Keep it simple and practicalg) Optimize and automateSyllabus
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|By the end of this topic, you will be able to:What you will learn•Describe the nature, use, and interaction of the guiding principles.
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|Guiding principles in contextAgileSeven guiding principlesLeanCOBITDevOps
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|Guiding principles your examples•What obstacles are there to applying the guiding principles?•How could you overcome those obstacles?10 minutes
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|Applying the guiding principlesThe guiding principles encourage andsupport organizations in continual improvement at all levels. They are universally applicable to nearly any initiative and to relationships with all stakeholder groups.
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|Using the guiding principles handout, think about a project or similar situation at work where you applied or could have applied these principles.•Consider how it was or could have been beneficial.•What were the outcomes of the circumstances where the principles were applied?Be prepared to discuss/reflect upon your findings with the group to share/evaluate knowledge, experiences, and practical applications. Guiding principles: task30 minutesRefer toyour Learner Workbook
ITIL®4 FoundationCopyright©2022 PeopleCert International Ltd.|Principle interactionSevenguiding principlesGuiding principles interact with and depend upon each other.