Competence and Client Service - ICL 820 Ethics and Prof Responsibility F24
.pdf
School
Queens University**We aren't endorsed by this school
Course
LAW ICL 820
Subject
Law
Date
Dec 29, 2024
Pages
2
Uploaded by DeanMetalDragonfly44
Competence and Client ServiceCompetence and Client ServiceThe following two sections from Knight’s Ethics and Professional Practice for Paralegalswillhelp elaborate and highlight what is meant by the obligation to practice in a competent manner,provide effective and efficient service, and the significant responsibility associated withproviding clients with legal advice. Although the text is for paralegals, these concepts areuniversal and hold true for consultants as well as lawyers. S Patricia Knight, “Competence and Quality of Service” and “Advising Clients” in Ethicsand Professional Practice for Paralegals, 5th ed (Toronto: Emond, 2020), pp 110-121,here.Law Society of Ontario: Professional Conduct Guidance Section 6 of the Law Society of Ontario (LSO) guidelines for professional conduct forparalegals further explains how to adhere to the obligation to provide competent, high-qualityservice. The LSO also provides some commentary for lawyers at the link below. While notevery aspect of the guidelines and commentary is applicable to immigration consultants, a vastmajority of the guidance is relevant and crucial.Law Society of Ontario, "Paralegal Professional Conduct Guidelines" (last modified 24February 2022), at Guideline 6: Competence and Quality of Service.Law Society of Ontario, Rules of Professional Conduct,2020, ch 3.1 (Competence) and3.2 (Quality of Service).Competency in the Code of Professional Conductfor CollegeLicenseesRead the following sections from the Code of Professional Conductfor immigration consultantstouching on competency:Section 19(1): Competence and diligenceSection 19(2): Nature of competence11/1/24, 3:11 PMCourse Introduction Pagehttps://onq.queensu.ca/d2l/le/content/938607/viewContent/5582891/View1/2
Section 20: Obligation if not competentSection 20(2): Requirements – services of another Section 21: Maintaining competence Section 35(1)(d) and 35(3) – mandatory termination and referralCode of Professional Conduct for College of Immigration and Citizenship ConsultantsLicensees, SOR/2022-128, Online.11/1/24, 3:11 PMCourse Introduction Pagehttps://onq.queensu.ca/d2l/le/content/938607/viewContent/5582891/View2/2