HotelReviewAnalysisPPT
.pptx
School
DEWA Academy**We aren't endorsed by this school
Course
BUSINESS 211
Subject
Information Systems
Date
Jan 4, 2025
Pages
8
Uploaded by ProfessorRedPanda2765
Hotel Review Analysis for Sunshine Coast & Sydney HotelsAnalysis of customer reviews and hotel responses.
Hotel Reviews for Sunshine Coast•Overall Rating: 4.3/5•Review 1: Amazing stay with stunning ocean views. Staff were friendly and helpful throughout our visit. Highly recommend!•Response: Thank you for your positive feedback! We are glad you enjoyed your stay and hope to welcome you again.•Review 2: Room was clean but a bit small for
Hotel Reviews for Sydney•Overall Rating: 4.0/5•Review 1: Perfect location close to major attractions. The room was spacious, and the service was exceptional.•Response: We are thrilled you enjoyed our location and services. Looking forward to hosting you again!•Review 2: Good hotel but overpriced. The
Analysis Point 1•Positive reviews often highlight the location, service, and view of the hotel.
Analysis Point 2•Negative reviews typically mention room size, pricing concerns, and noise issues.
Analysis Point 3•Hotel responses focus on acknowledging feedback and providing solutions or explanations.
Analysis Point 4•Customer satisfaction trends show higher ratings for the Sunshine Coast hotel compared to Sydney.
Analysis Point 5•Both hotels benefit from addressing concerns quickly, as seen in response rates.