Brightpearl
.pdf
School
IIM Bangalore**We aren't endorsed by this school
Course
HUMAN RESO HRM
Subject
Management
Date
Jan 10, 2025
Pages
1
Uploaded by DeanBadger4706
BrightpearlAlthough performance reviews are a formal meeting, Global HR Director Sarah Looper said the managers atBrightpearlgive constant feedback throughout the year. During the review, Looper focuses on an employee’s professional development by creating metrics that can be tracked to improve performance.Ahead of a performance review, how do you prepare in order to ensure it's a meaningful and productive conversation?Officially we have biannual performance reviews. However, throughout the year our managers are having continuous conversations on performanceso when our performance reviews do come around, feedback shouldn’t come as a surprise to the employee.To prepare for these reviews, we solicit feedback from the employee about their own performance prior to the meeting to really get an understanding of how they see themselves in the company and their role. This self-reflection helps their manager to understand different components that would affect the employee's ability to be successful in the role. Does the employee have the tools and resources necessary to complete the work successfully? Has the company provided appropriate training and education on the role? Are there areas of opportunity for the employee to develop skills to grow their role? The answers to these questions will help shape feedback and goals mutually agreed upon with the employee."All feedback given must have value.”What about during the review?The manager should start by having the employee share their thoughts and feedback regarding their performance. The manager’s role is to listen, take notes and further discuss any topics that come up in more detail. Feedback that is given must be clear, concise and be backed up with an example of the behavior exhibited for each area of discussion. The focus is on the employee’s professional development so any feedback given is to help the employee grow professionally.What advice do you have for delivering constructive feedback in a performance review?All feedback given must have value. Don’t apologize for giving helpful and direct feedback. Remember, top performers want to know how they can improve and put their best foot forward at the company.Work with them to come up with a solution or a set expectation for any areas of concern. Create very specific metrics that can be checked in on to improve performance. One of our vales, “roll with the punches,” signifies that we’re always seeking a way forward; we’re adaptable. The end goal is to make sure they feel supported, encouraged and confident even when facing a challenge.
