Bank Teller Cash Handling and Transaction Accuracy Skills
.docx
School
University of Warwick**We aren't endorsed by this school
Course
BSC MISC
Subject
Accounting
Date
Jan 11, 2025
Pages
3
Uploaded by SuperHumanRoseGull41
Bank Teller Cash Handling and Transaction Accuracy Skills1.What is the primary purpose of a bank teller balancing the cash drawer at the end of their shift?oa) To confirm the bank’s profit for the dayob) To ensure no discrepancies or errors in cash handlingoc) To prepare for the next day’s businessod) To verify customer deposits2.Which action should a bank teller take when they notice a discrepancy in the cash drawer during the day?oa) Report it to a supervisor immediatelyob) Ignore the issue and continue with transactionsoc) Continue working until the end of the shiftod) Count the money again without informing anyone3.When a customer deposits a check, what must a bank teller verify first before accepting it?oa) The customer’s account balanceob) The check’s endorsement and the payee’s signatureoc) The customer’s credit historyod) The amount of the deposit4.What is the most important aspect of handling cash in a teller's drawer?oa) Ensuring the drawer is locked at all timesob) Making sure there are no counterfeit billsoc) Always counting bills loudly for customer confirmationod) Sorting bills based on their serial numbers5.What is the proper way to verify a counterfeit bill?oa) Compare it to a known genuine bill and report itob) Call the customer’s bank and ask about the billoc) Destroy the bill immediatelyod) Ignore the bill if it’s close to the correct denomination6.If a bank teller receives a deposit that includes foreign currency, what should they do?oa) Accept the deposit without conversion and notify the customer of the exchange rateob) Reject the foreign currency deposit and suggest it be exchanged elsewhereoc) Convert the currency into USD and complete the transaction immediatelyod) Ask the customer to convert the currency before making the deposit7.What should a bank teller do if they receive an incorrect amount for a deposit?oa) Accept the deposit and adjust the difference laterob) Politely inform the customer and correct the deposit amount
oc) Reject the deposit without informing the customerod) Report the issue to a manager and proceed without further action8.When counting bills in a cash drawer, which method ensures the most accuracy?oa) Counting each bill one by one without sorting themob) Using a currency counting machineoc) Relying solely on the customer’s stated amountod) Sorting bills by denomination and then counting them9.A customer is making a large withdrawal and requests to receive smaller bills. What should the bank teller do?oa) Comply immediately with the request without checking account detailsob) Verify the customer’s identity and account balance before proceedingoc) Deny the request for smaller bills based on bank policyod) Suggest the customer use an ATM instead10.If a bank teller receives a deposit with a mix of checks and cash, what should they do first?a) Process the checks first and then cashb) Process the cash first and then checksc) Separate the items, verifying checks before cashd) Ignore the mix and process everything simultaneously11.Which of the following should be checked when processing a withdrawal request?a) The account’s credit balanceb) The withdrawal slip and customer’s IDc) The bank’s internal transaction recordsd) The customer's loan payment history12.How should a bank teller react if a customer wants to deposit an item that is not money, such as a document?a) Accept it as a regular depositb) Reject the item and inform the customer it cannot be depositedc) Stamp the document with a "Deposit Received" noticed) Ask the customer to convert it into money before accepting it13.What action should a bank teller take if a customer wishes to deposit a third-party check?a) Inform the customer that third-party checks cannot be depositedb) Verify the endorsement and authorization of the third-party checkc) Deposit the check without checking for endorsementsd) Ask the customer to endorse the check themselves14.Which of the following is a method a bank teller should use to prevent errors when counting cash during a transaction?
a) Count cash quickly to save timeb) Use a calculator to tally the amountc) Double-check the amount against the transaction recordd) Ask the customer to verify the cash before proceeding15.What should a bank teller do if they discover a counterfeit coin among a customer’s deposit?a) Accept the coin as it isb) Return the coin to the customer and report itc) Destroy the coin immediatelyd) Keep the coin for personal use