D292Task1
.docx
School
Western Governors University**We aren't endorsed by this school
Course
EDUCATION D292
Subject
Information Systems
Date
Jan 14, 2025
Pages
4
Uploaded by MegaInternet15261
A1: Instructional Setting and Target Learners The training environment at QVR Logistics embraces a fluid hybrid work model that uses virtual collaboration technologies and tools to support online communication, meetings, and training. They rely on Microsoft Teams and Zoom for both internal and external meetings. The main emphasis is on using the technologies to facilitate communication and collaboration among employees, both geographically and across teams. "Adaptive Newcomers," Learner Group C - New employees at QVR Logistics who are integrating and trying to use technology. They are trying to adapt to the flex/hybrid work environment and frequently ask questions regarding job aids and reference materials. As they gradually develop more confidence, these learners become more comfortable with virtual communication tools like Zoom and other video platforms. Even though they are confident in their sales abilities, this group of learners feels more comfortable having an opportunity to learn in person. "Tech Transitioners," Learner Group D - Employees at QVR Logistics who are experienced and comfortable with virtual tools and have worked for other companies. They have developed virtual product presentation and demonstration skills. This group of learners needs instruction and leaders to support them in becoming effective, skilled, and effective with customers and colleagues to provide the best support.A2: Instructional Problem At QVR Logistics, a critical instructional problem for Learning Groups C and D is employees' difficulty adapting to virtual communication tools and techniques for effective sales and customer interactions. By tackling these instructional needs, both groups will become more effective in virtual sales environments, boosting customer satisfaction, improving sales outcomes, and enhancing long-term employee satisfaction.
A3: Gap in Knowledge, Skills, and AbilitiesCurrent state of KSAs:Learner Group C understands virtual tools but lacks the confidence to use them without notes, making it hard to manage customer relationships and read virtual cues. Meanwhile, Learner Group D has industry experience but struggles to adapt to QVR’s virtual systems, impacting their customer engagement and use of virtual tools.Desired State of KSAs:Learner Group C should deeply understand virtual platforms, use them effortlessly, and confidently manage customer relationships, adapting techniques during virtual interactions. Learner Group D should blend industry expertise with QVR tools, excel in virtual sales strategies, and skillfully handle customer interactions and multitask in virtual meetings. Gap between the current state and the desired state of KSAs:Learner Group C needs training to improve their understanding of platforms, digital etiquette, interaction, presentation skills, and confidence for remote engagements. Learner Group D should focus on integrating their industry knowledge with QVR’s systems, adapting traditional sales methods to blend industry expertise with QVR’s systems, adapting traditional sales methods for virtual settings, and developing multitasking skills for productive virtual meetings. A4: Problem StatementLearner Groups C and D need support to engage customers effectively in remote settings. Learner Group C requires better training on platform features, digital etiquette, and more vital interaction and presentation skills to boost their confidence and adaptability in virtual engagements. Meanwhile, Group D must combine its industry knowledge of QVR's virtual
systems, adjust traditional sales techniques for online environments, and develop multitasking skills for more productive meetings. Addressing these gaps with tailored training strategies will enhance their performance and customer satisfaction in digital interactions.B. Learning GoalBy the end of the training, learners from Groups C and D will be able to engage effectively with customers in remote settings by demonstrating critical skills in the following areas:1.Group C will confidently use platform features during virtual interactions, apply digital etiquette for positive online communication, and deliver clear, engaging presentations tailored to customer needs. 2.Group D will blend its industry knowledge with QVR's virtual systems to improve customer interactions, adapt traditional sales techniques for online success, and apply innovative multitasking strategies to manage tasks effectively in remote meetings. We will gauge success by seeing how effectively learners apply these skills in real-world situations, demonstrating their improved confidence and adaptability.C. Learning Objectives1. Group C Objective:By the end of the training module, learners will confidently demonstrate their knowledge of platform features and digital etiquette during practice sessions, successfully engaging with simulated customers. 2.Group D Objective:By the end of the training module, learners will analyze their sales techniques and adapt them to virtual environments, developing strategies that fit various customer situations.