Macerich Essays

On February 10, 2017 at approximately 12:30 p.m.. I visited the women’s clothing retailer store, Garage. What lead me to go into this store was the fact that I was at the Deptford Mall doing some shopping. This type of service was a lean interpersonal service, meaning that the customer and employee both play roles in a service. A servicescape includes the facility exterior, facility interior, and other tangibles. The exterior of the store simply has a pink sign that says “Garage.” As you walk into