The Cause Of Conflict In The Workplace
The Concept of Conflict:
Conflict is defined as ‘an incompatibility of goals or values between two or more parties in a relationship combined with attempts to control each other and antagonistic feelings toward each other’ (Fisher, 1990)
Conflict can be described as a contest or struggle between two or more people with different ideas, beliefs, values, needs or goals. Conflict can lead to non-productive results if it takes place in the work place and it can have effect on the staff as they may not work to their best availability. Learning to manage and deal with conflict is of great importance when managing a business. Conflict in the work place can occur of a number of reasons, the most common one is when there is a misunderstanding and a
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Managerial expectations can be a big factor for conflict in the work place. It is up to the management teams to explain and stress what is expected of their staff and results of their work. Management can be strict in some workplaces which can have a negative effect on staff members and this can have an effect on their quality of work. It is important to have a good relationship with staff members but also play the role as a manager.
If communication is bad between staff members or different departments, it can cause conflict. If one department requires information from another department in order to do its job, and the second department does not respond to the request for information, conflict can arise. If people are late in responding to the other department’s requests, or they are withholding information, it is best to address these problems and situations immediately with a meeting with both sides to resolve this
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If correct training is undertaken on how to manage conflict, it can be decreased.
Conflict management involves
Acquiring skills related to resolving conflict: knowing how to deal with conflict and how to resolve conflict in the work place if it doesn’t work it’s self out.
Self-awareness about conflict modes
Conflict communication skills
Establishing a structure for managing conflict in your environment.
Conflict resolution:
Conflict in the workplace can be resolved in many different ways, examples would be:
• Organising a meeting between all the parties that are involved
• Listen to both groups and what they have to say
• You are not there to solve the problems, you are just there to help resolve, it is important to make that clear.
• It is important that u remain neutral to both sides
• Figure out why the conflict happened in the first place and work together to come up with a solution to help solve it
• Be professional in the outcome for both parties
• End the meeting on a positive
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