As described earlier in the introduction part, I have recalled different courses of negotiation in my life from which I have tried to figure out my weaknesses and strengths. Before the negotiation course, I could only realize some of my capacity and limits, for example I might be good at emotional control and bad at active listening. I believed they were not all the weaknesses and strengths that I should realize. In addition, I found it hard to hone my strengths and improve my weaknesses because (i) I did not see negotiation in systematic viewpoint (ii) I have not had enough negotiation experiences. Thankfully, this course has shed the new light on the wide scope of negotiations and how they should be conducted. From this course, I am able to see more dimensions of negotiations and subsequently, better figure out my weaknesses and strengths. As a result, I could find a more effective way to develop my negotiation skills.
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Fortunately, those weaknesses can be improved by understanding the reasons behind and learning what were the proper way to conduct a negotiation. Drawing on the learning points from this course, now I know that negotiation is not a win-lose game. There is no need to be tough and totally competitive to obtain the best negotiation outcomes. We can definitely achieve the win-win outcomes by good preparation, active listening, wisely sharing information to create values and expanding the bargaining zone. I have learned that compromising, even-splitting or building trust are not the right tactics in a win-win negotiation. Instead, knowing yourself (i.e. your target, your BATNA, reservations points, etc.), understanding your counterparty (i.e. their underlying interests, concerns, their BATNA, etc.) and assessing the situation (i.e. number of parties, cultural differences, power distributions, etc.) are the keys to become a successful
Q1: List the Parties involved in the Hormel negotiations. What are the primary goals/interests of each party? Briefly describe two pairs of parties that are in conflict with each other and explain why they are in conflict.
Post-traumatic stress disorder, often referred to as PTSD is a mental health disease that people develop after experiencing and or witnessing a traumatic event in their life. When diagnosed with PTSD your personality can drastically change. In the book A Separate Peace, the author John Knowles establishes a character, Elwin Lepellier to be a prime candidate for post-traumatic stress disorder. Lepellier appears to have PTSD due to the many symptoms he was expressing.
Properly articulating, patience and good steering ensures that everyone is working towards the same goal as we attempt to develop a collaborative solution. In addition to remembering that peer pressure is real, your positivity will suddenly shift on to that individual. 2. Explain your approach to customer service and records management.
I’m willing and able to negotiate elements and I always take into consideration the ideas of my teammates. Out of those situations I also had to learn to be an effective communicator however, my skills were really put to the test during my year abroad as an exchange student. I arrived in my host country with only a few phrases under my belt. As a result, I learned to learn to be a good listener and to be precise in my speech.
They try to smooth over or ignore conflict to keep everybody happy, they see conflict as destructive and will give in to others to maintain the peace (Page 38), Bryan is a very good Illustration of accommodation he sacrifice his needs for the group, he share’s his lunch with John, he writes the last easy for the group, he maintain peace among the group when john and andy was arguing. Even though bryan is trying trying to keep the peace in the group, he is has problems with himself and he sense unfairness and inequality throughout the film. Collaborating is a strategy is used in a I win, you win Situation. According to Patterson James “ The problem-solving or collaboration strategy is usually the best approach to win-win negations and the problem- solving strategy is usually the best way to cut through conflict. Make a decision and work toward win-win deals (page 41).
On day two, we are assigned the “The Biopharm- Seltek Negotiation” role play. After the “Salary Negotiation” on the first day with a desirable outcome, we thought that we would perform better because we seemed to be more familiar with the negotiation process. The feeling of confidence then came into my mind, which made me believe that we would achieve a very favorable deal today. However, compared to other groups’ outcomes, we realized that it was not. Let us recall what had happened today and then analyse to find out why the outcome was not as good as we had expected and how to improve our shortcomings.
To Neustadt, the effectiveness of bargaining can be improved by two resources that indirectly boost president’s bargaining advantage: Public prestige and Professional
Conflict resolution as a field of study as indicated has formed hypothetical bits of knowledge into the nature and source of conflict and how conflicts can be resolved through peaceful systems to effectuate a dependable settlement. Morton Deutsch, was the first to form and understanding into the helpful results of collaboration as a scholastic enquiry. In his view, various variables like the way of the debate and the objectives every group in a conflict goes for are crucial in deciding the sort of introduction a group would convey to the negotiation table in its endeavor to unravel the conflict (Morton Deucth, 1985, p.24). To him, two essential orientations do exist. These are competitive and cooperative.
Question 1 Analyze the behavior of each party from the perspective of the Six Pillars of Character. Assess the personal responsibility of Ed Giles and Susan Regas for the relationship that developed between them. Who do you think is mostly to blame? I think Ed Giles and Susan Regas are both to blame as they failed from the perspective of trustworthiness (honesty, integrity), responsibility and citizenship. As CPA, Partner, and senior accountant, they were fully aware that their relationship was inappropriate, forbidden and against company policy.
Self-reflections on communication skills It is inescapable to have interpersonal conflict in any relationships and situations. (Solomon&Theiss, 2013) Yet, we should be able to handle conflicts with skills. Regarding the conflict I encountered, there are some communication skills I should have known and
The case “Alpha – Beta” is a very interesting case, which could be considered as one of my most favorable cases so far. What interested me was the fact that we had to act totally different from our conventional style. In fact, we were asked to behave collectively, formally, indirectly, patiently, unemotionally and passively. Although we could not make the deal, we all found this outcome understandable and predictable. What we learned from the exercise was to be aware of the existence of cross-cultural differences as well as how these differences affect our negotiation outcomes, then find out what should we do in the similar negotiation in our future.
Low cooperation between Peterson and Wu increases the competition and the conflict of Power. Peterson and Wu ought to forgo their misconceptions and understand each other’s intentions before selecting a strategy to resolve their conflict. They must collaborate to achieve common goal. (iii) Communication: There were communication issues between Peterson and Wu.
The use of power based negotiation can foster mistrust and anger. The parties view each other as adversaries, and can withhold information that may hinder the negotiation. One of the major downsize of power based negotiations is that the parties may lose sight of the real issue. Personal Application As a
Step one is to identify all key stakeholders of the company. Step two is to work out their power, interest and influence so you know who to focus more on. Step three is to develop a good understanding of the key stakeholders so you can figure out how to win
The art of argument persuasion I’ve learned in this course is so beneficial for my marketing major. Other than that, it made me develop the essay writing skills necessary for success in my studies at the university level. This English course also taught me how powerful written words can be, and how the delivery of the tone is important for the reader. The tone of a narrative is different than the tone of a research, where the difference makes the paper. Also, the power in written words tells how much it is crucial to mankind.