A Brief Summary Of Margaret Heffernan's Ted Talk

In her Ted Talk, Margaret Heffernan presents an organization that moves away from the traditional bureaucratic system and into one that has developed into a, “culture of caring” (Kirst-Ashman, 2011, pp. 242). As a result of this, workers will feel connected and supportive of each other; thus goals will see a higher level of achievement. Heffernan (2015) explains that, “It means that what happens between people really counts, because in groups that are highly attuned and sensitive to each other, ideas can flow and grow. People don’t get stuck. They don’t waste energy down dead ends” (para. 7). Letting individuals form a bond allows trust and emotional bonding to occur. As a result, people will take pride in their work; striving to work harder to accomplish their objectives. Kirst-Ashman (2011) explains that employees are, “Motivated to work hard and learn new skills, not because management orders them to, but because they have a genuine desire to do so,” (pp.242). Therefore, allowing employees to feel like their participation enables them to make a

For example, employees who have built trust are more likely to feel comfortable with each other; enabling open lines of communication to flow more freely between them. Heffernan (2015) states that, “Teams that work together longer get better, because it takes time to develop the trust you need for real candor and openness” (para. 12). The process of critical thinking is also important, as it allows individuals to look at their own personal factors; while taking into account experience they have with supervisors, judgement, and tactics in an organizational context that are both positive and negative. It is also necessary to give employees the authority to have more control over their jobs. Hence, allowing them to feel that they are important as both an individual and a member of a