In the passage, Nancy Mairs introduces herself as crippled but confident. She explains who she is as a “cripple”. She is a liberated and brilliant person who is bold in what she believes in. Throughout the passage she uses every word to depict her disadvantages as a “cripple”. Nancy Mairs comes into view as a woman who recognizes who she is. Mairs knows she can do anything she sets her mind too. She doesn’t let her disability stop her from what she manages to do. She has put herself to deny what she has giving her a positive outlook on what she can do. She says in lines 10-11 “I want them to see me as a tough customer.” During the passage Mairs is excessively sarcastic, her sarcasm lightens the passage up. Her use of sarcasm displays a